Issued Patents 2018
Showing 1–6 of 6 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10158757 | System and method for optimizing contact center resource groups | Kentis Gopalla, Herbert Willi Artur Ristock | 2018-12-18 |
| 10154138 | System and method for optimizing physical placement of contact center agents on a contact center floor | Kentis Gopalla, Herbert Willi Artur Ristock | 2018-12-11 |
| 10135982 | System and method for customer experience management | Matthew J. Surridge, Andrew T. C. Verrall, Cameron David Smith, Gregory J. Hedges | 2018-11-20 |
| 10110747 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Herbert Willi Artur Ristock, Nikolay Korolev, Vitaliy Teryoshin | 2018-10-23 |
| 10007919 | System and method for managing customer interactions | Juergen Tolksdorf, Christopher Connolly, Charlotte Toerck, Herbert Willi Artur Ristock, Robert Kassel +1 more | 2018-06-26 |
| 9900437 | Customer controlled interaction management | Herbert Willi Artur Ristock, Akbar Riahi, Vladimir Mezhibovsky, Kentis Gopalla | 2018-02-20 |