Issued Patents 2018
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10122858 | System and method for interacting with customer contact center over a mobile device | Vladislav Baranovsky, Anton Brazhnyk, Gregory Jacob Duclos, David H. Anderson, Ernesto Garcia Garcia +4 more | 2018-11-06 |
| 10114886 | Method for interacting with a group of individuals as a single contact | Herbert Willi Artur Ristock | 2018-10-30 |
| 9986096 | System and method for site aware routing for callback | Nikolay Korolev, Vitaliy Teryoshin, Gregory Jacob Duclos, Herbert Willi Artur Ristock | 2018-05-29 |
| 9979825 | System and method for exposing customer availability to contact center agents | Herbert Willi Artur Ristock, Nikolay Korolev | 2018-05-22 |
| 9955012 | Pacing in knowledge worker engagement | Aleksandr Stolyar, Martin I. Reiman, Nikolay Korolev, Herbert Willi Artur Ristock | 2018-04-24 |
| 9934491 | Context aware interaction | Nikolay Korolev, Herbert Willi Artur Ristock | 2018-04-03 |
| 9900435 | Best match interaction set routing | Nikolay Korolev, Vitaliy Teryoshin, Herbert Willi Artur Ristock | 2018-02-20 |
| 9900437 | Customer controlled interaction management | Herbert Willi Artur Ristock, Merijn te Booij, Akbar Riahi, Kentis Gopalla | 2018-02-20 |