Issued Patents 2018
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10162685 | System and method for intelligent task management and routing | Herbert Willi Artur Ristock, Vidas Placiakis, Vitaliy Teryoshin, Yevgeniy Petrovykh, Anand Pai Krishnanand Nitin | 2018-12-25 |
| 10127321 | Proactive knowledge offering system and method | Bharath Aravamudhan, Conor McGann, Anand Pai Krishnanand Nitin, Bohdan Klepar, Andriy Ryabchun +5 more | 2018-11-13 |
| 10110747 | Activities assignment optimization for multi-skill contact center | Vidas Placiakis, Herbert Willi Artur Ristock, Merijn te Booij, Vitaliy Teryoshin | 2018-10-23 |
| 9998599 | Virtual interactions in contact center operations | Vadim Dymshyts, Vidas Placiakis, Herbert Willi Artur Ristock | 2018-06-12 |
| 9986096 | System and method for site aware routing for callback | Vladimir Mezhibovsky, Vitaliy Teryoshin, Gregory Jacob Duclos, Herbert Willi Artur Ristock | 2018-05-29 |
| 9979825 | System and method for exposing customer availability to contact center agents | Herbert Willi Artur Ristock, Vladimir Mezhibovsky | 2018-05-22 |
| 9955012 | Pacing in knowledge worker engagement | Aleksandr Stolyar, Martin I. Reiman, Vladimir Mezhibovsky, Herbert Willi Artur Ristock | 2018-04-24 |
| 9934491 | Context aware interaction | Vladimir Mezhibovsky, Herbert Willi Artur Ristock | 2018-04-03 |
| 9900435 | Best match interaction set routing | Vladimir Mezhibovsky, Vitaliy Teryoshin, Herbert Willi Artur Ristock | 2018-02-20 |
| 9866691 | System and methods for predicting future agent readiness for handling an interaction in a call center | Georgiy N. Shashkov, Oleksiy M. Kolomoyskyy, Stanislav V. Zgardovski | 2018-01-09 |
| 9866695 | System and method for predictive routing based on a customer journey patience | Hardik Modi, Herbert Willi Artur Ristock, Conor McGann, Jeffery Karas, Graeme Provan | 2018-01-09 |