Issued Patents 2018
Showing 1–9 of 9 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10162685 | System and method for intelligent task management and routing | Herbert Willi Artur Ristock, Vidas Placiakis, Vitaliy Teryoshin, Nikolay Korolev, Anand Pai Krishnanand Nitin | 2018-12-25 |
| 10142477 | System and method for social message classification based on influence | Alex Khodorenko, Vladimir Pimtchenkov, Sergey B. Belov, Patrick Mackey, Arne Stoertenbecker | 2018-11-27 |
| RE47138 | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue | — | 2018-11-20 |
| 10097689 | System and methods for integrating short message service messaging with contact center applications | Nikolay Anisimov, Sergey B. Belov, Mark Scott | 2018-10-09 |
| RE46853 | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue | — | 2018-05-15 |
| RE46852 | Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queue | — | 2018-05-15 |
| 9948781 | Interaction request processing according to client pre-configured schedule | Herbert Willi Artur Ristock, Vidas Placiakis, Alex Petrov | 2018-04-17 |
| RE46776 | Method and apparatus for optimizing response time to events in queue | — | 2018-04-03 |
| 9924038 | Method and system for integrating an interaction management system with a business rules management system | Nikolay Anisimov, Mark Scott | 2018-03-20 |