Issued Patents All Time
Showing 26–50 of 68 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9621728 | System and method for prioritizing agent intervention into automated customer engagements | Tony McCormack, Paul D'Arcy, Paul Denby | 2017-04-11 |
| 9591134 | Method and system for determining occupancy of resources in a multimodal contact center | Robert C. Steiner, John McGreevy, Tony McCormack | 2017-03-07 |
| 9549070 | System and method for compatibility-based team formation | Ronan Fox, Paul D'Arcy, Liam Loftus, Tommy Moran | 2017-01-17 |
| 9542657 | Method and system for optimizing contact center performance | Paul D'Arcy, Seamus Hayes | 2017-01-10 |
| 9525776 | System and method for managing enterprise communications | Tony McCormack, John McGreevy | 2016-12-20 |
| 9503680 | System for optimizing the monetization of outgoing video sessions of a contact center | Liam Loftus, Paul D'Arcy, Paul Kelly, Sean Burke | 2016-11-22 |
| 9438610 | Anti-tampering server | Sean Blanchfield, Brian McDonnell | 2016-09-06 |
| 9413890 | Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment | Tony McCormack, Paul D'Arcy, David McGlynn | 2016-08-09 |
| 9373092 | System and method for automated distribution of supervisory functions in a contact center | Paul D'Arcy | 2016-06-21 |
| 9178998 | System and method for recording calls in a WebRTC contact center | — | 2015-11-03 |
| 9167094 | System and method for assisting agents of a contact center | Paul D'Arcy | 2015-10-20 |
| 9100481 | System and method for managing a contact center | Paul D'Arcy, Dara Geary | 2015-08-04 |
| 9083806 | Method of bootstrapping contact center | Tony McCormack, Paul D'Arcy, Sean Burke, Joseph Smyth | 2015-07-14 |
| 9015322 | Access to resources in a virtual environment | Tony McCormack, Joseph Smyth | 2015-04-21 |
| D723359 | Wall framing clip | — | 2015-03-03 |
| 8953765 | Call prioritization methods in a call center | Tony McCormack | 2015-02-10 |
| 8929533 | Peer to peer contact center | Tony McCormack, Arik Elberse, Patrick Hession | 2015-01-06 |
| 8918459 | Managing instant messenger contacts at a contact center | Joseph Smyth | 2014-12-23 |
| 8881245 | System and method for enhancing self-service security applications | Dara Geary, Tony McCormack | 2014-11-04 |
| 8863775 | High pressure fluid spray nozzle incorporating a flow controlled switching valve | Gerald P. Zink | 2014-10-21 |
| 8806356 | Collaboration management tools for contact centers | Tony McCormack, John H. Yoakum | 2014-08-12 |
| 8630399 | Method and system for managing a contact center configuration | Paul D'Arcy, Seamus Hayes | 2014-01-14 |
| 8498404 | Methods and systems for monitoring contact center operations | Paul D'Arcy | 2013-07-30 |
| 8434004 | Representations of communications sessions in virtual environments | Michael James Hartman, Tony McCormack | 2013-04-30 |
| 8379819 | Indexing recordings of telephony sessions | Alan Diskin, Tony McCormack, John H. Yoakum | 2013-02-19 |