Issued Patents All Time
Showing 1–14 of 14 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9247070 | Method of operating a contact center | Arik Elberse, John Costello, Owen Friel | 2016-01-26 |
| 9024993 | System and method for automatically managing participation at a meeting or conference | Tony McCormack, John Costello, Frank McGuire | 2015-05-05 |
| 8934477 | Routing of web-based contacts | Tony McCormack, Paul D'Arcy | 2015-01-13 |
| 8929533 | Peer to peer contact center | Tony McCormack, Neil O'Connor, Arik Elberse | 2015-01-06 |
| 8849907 | System and method for notifying participants of topics in an ongoing meeting or conference | Tony McCormack, John Costello | 2014-09-30 |
| 8224922 | Work flow engine for controlling delivery of media treatments to customer contacts | Arik Elberse, John Duncan, Lee Dalsu | 2012-07-17 |
| 8121269 | System and method for automatically managing participation at a meeting | Tony McCormack, John Costello, Frank McGuire | 2012-02-21 |
| 8036370 | Directly contactable call center agents | Kevin Gallagher, Shane McCarron, Thomas O'Rourke | 2011-10-11 |
| 7912209 | Managing statistical information in a contact center | Tony McCormack, Neil O'Connor, Owen Friel | 2011-03-22 |
| 7796747 | Method and system for management of queues in contact centers | Tony McCormack, John Costello | 2010-09-14 |
| 7769161 | Contact center | Tony McCormack, Arik Elberse | 2010-08-03 |
| 7519626 | Management of contacts in a network of contact centers | Tony McCormack, Arik Elbarse, Neil O'Connor | 2009-04-14 |
| 7457404 | Methods of monitoring communications sessions in a contact centre | Tony McCormack, James Hickey | 2008-11-25 |
| 7403607 | Directing contacts between an end user and a contact center agent | Andrew J. Prokop, Tony McCormack | 2008-07-22 |