| 9247070 |
Method of operating a contact center |
Arik Elberse, John Costello, Owen Friel |
2016-01-26 |
| 9024993 |
System and method for automatically managing participation at a meeting or conference |
Tony McCormack, John Costello, Frank McGuire |
2015-05-05 |
| 8934477 |
Routing of web-based contacts |
Tony McCormack, Paul D'Arcy |
2015-01-13 |
| 8929533 |
Peer to peer contact center |
Tony McCormack, Neil O'Connor, Arik Elberse |
2015-01-06 |
| 8849907 |
System and method for notifying participants of topics in an ongoing meeting or conference |
Tony McCormack, John Costello |
2014-09-30 |
| 8224922 |
Work flow engine for controlling delivery of media treatments to customer contacts |
Arik Elberse, John Duncan, Lee Dalsu |
2012-07-17 |
| 8121269 |
System and method for automatically managing participation at a meeting |
Tony McCormack, John Costello, Frank McGuire |
2012-02-21 |
| 8036370 |
Directly contactable call center agents |
Kevin Gallagher, Shane McCarron, Thomas O'Rourke |
2011-10-11 |
| 7912209 |
Managing statistical information in a contact center |
Tony McCormack, Neil O'Connor, Owen Friel |
2011-03-22 |
| 7796747 |
Method and system for management of queues in contact centers |
Tony McCormack, John Costello |
2010-09-14 |
| 7769161 |
Contact center |
Tony McCormack, Arik Elberse |
2010-08-03 |
| 7519626 |
Management of contacts in a network of contact centers |
Tony McCormack, Arik Elbarse, Neil O'Connor |
2009-04-14 |
| 7457404 |
Methods of monitoring communications sessions in a contact centre |
Tony McCormack, James Hickey |
2008-11-25 |
| 7403607 |
Directing contacts between an end user and a contact center agent |
Andrew J. Prokop, Tony McCormack |
2008-07-22 |
