{"@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [{"@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.patentleaderboard.com/"}, {"@type": "ListItem", "position": 2, "name": "Directing contacts between an end user and a contact center agent", "item": "https://www.patentleaderboard.com/patent/7403607"}]}
Patent Leaderboard
USPTO Patent Rankings Data through Dec 31, 2025
Home › Directing contacts between an end user and a contact center agent

Directing contacts between an end user and a contact center agent

US Patent 7403607 · Granted Jul 22, 2008

Estimated economic value: $8,155,000 ⓘ

Assignee

Inventors

View full patent text on Google Patents →

More Patents by These Inventors

Interactive contact center menu traversal via text stream interaction2024
System and method for managing resources of an enterprise2023
Device, system, and method for automated vehicle guidance system2022
Interactive contact center menu traversal via text stream interaction2022
System and method for guiding agents in an enterprise over aggregated interactio2022
Optimal resource and channel selection2020
Contact center interactive text stream wait treatments2020
Contact center administration via text stream interaction2019
System and method for managing customer interactions in an enterprise2019
Temporary access of a user profile2019
System and method for routing work requests to a resource group of an enterprise2019
System and method for selecting agents to improve call routing2019