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Ultra-high reliability wireless communication systems and methods with jamming detection |
John L. Russell, David A. Wiegandt, Dahlon D. Chu, Kevin Robbins, Dominic A. Perea +4 more |
2025-09-02 |
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Differential diagnosis feature engineering for machine learning applications |
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2025-02-04 |
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Machine learning techniques for object authentication |
Samuel Bean, Dominic Vena Roberts, II, Blaine Dietrich, Jason Prasad, Shervin Moghaddam +1 more |
2024-07-30 |
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| 11928664 |
Systems and methods for processing cardless transactions |
Hitesh Bajaj, Robert Woodbury, Neil Marcous, Peter Gordon, Renee Goodheart +1 more |
2024-03-12 |
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| 11540198 |
Ultra-high reliability wireless communication systems and methods |
John L. Russell, David A. Wiegandt, Dahlon D. Chu, Kevin Robbins, Dominic A. Perea +1 more |
2022-12-27 |
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| 11336770 |
Systems and methods for analyzing coaching comments |
Christopher Danson, Rachel Jean Stark, Brittney Lynn McIngvale, Brendan Joyce |
2022-05-17 |
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| 10952123 |
Ultra-high reliability wireless communication systems and methods |
John L. Russell, David A. Wiegandt, Dahlon D. Chu, Kevin Robbins, Dominic A. Perea +1 more |
2021-03-16 |
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| 10915824 |
Trend basis and behavioral analytics system and methods |
Christopher Danson, Roger Warford, Andrew Traba, Jordana Heller |
2021-02-09 |
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| 10601994 |
Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center |
Kelly Conway, Alan Yengoyan, David Gustafson, Christopher Danson |
2020-03-24 |
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| 10510075 |
Systems and methods for secure mobile payments |
Hitesh Bajaj, Susan Hawkins |
2019-12-17 |
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| 10419611 |
System and methods for determining trends in electronic communications |
Kelly Conway, Alan Yengoyan, David Gustafson, Christopher Danson |
2019-09-17 |
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| 10410636 |
Methods and system for reducing false positive voice print matching |
Roger Warford, Christopher Danson, David Gustafson |
2019-09-10 |
|
| 10289967 |
Customer-based interaction outcome prediction methods and system |
Alain Stephan, Christopher Danson, David Gustafson |
2019-05-14 |
|
| 10218850 |
Real-time customer profile based predictive routing |
Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce |
2019-02-26 |
|
| 10194029 |
System and methods for analyzing online forum language |
Kelly Conway, Christopher Danson, David Gustafson, Roger Warford, Melissa Moore +1 more |
2019-01-29 |
|
| 10152681 |
Customer-based interaction outcome prediction methods and system |
Alain Stephan, Christopher Danson, David Gustafson |
2018-12-11 |
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| 10129402 |
Customer satisfaction analysis of caller interaction event data system and methods |
Kelly Conway, Keene Hedges Capers, Christopher Danson, David Gustafson, Roger Warford +1 more |
2018-11-13 |
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| 10129394 |
Telephonic communication routing system based on customer satisfaction |
Kelly Conway, Christopher Danson, David Gustafson |
2018-11-13 |
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| 10104233 |
Coaching portal and methods based on behavioral assessment data |
Kelly Conway, David Gustafson, Christopher Danson |
2018-10-16 |
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| 10084918 |
Delayed-assignment predictive routing and methods |
Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more |
2018-09-25 |
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| 10021248 |
Method and system for analyzing caller interaction event data |
Kelly Conway, Keene Hedges Capers, Christopher Danson, David Gustafson, Roger Warford +1 more |
2018-07-10 |
$1,222,000 |
| 9942400 |
System and methods for analyzing multichannel communications including voice data |
Kelly Conway, Christopher Danson, David Gustafson, Roger Warford, Melissa Moore +1 more |
2018-04-10 |
$918,000 |
| 9936075 |
Adaptive occupancy real-time predictive routing |
Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce |
2018-04-03 |
$917,000 |
| 9848085 |
Customer satisfaction-based predictive routing and methods |
Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more |
2017-12-19 |
$545,000 |
| 9837078 |
Methods and apparatus for identifying fraudulent callers |
Roger Warford, Christopher Danson, David Gustafson |
2017-12-05 |
$571,000 |
