Issued Patents All Time
Showing 25 most recent of 60 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12408097 | Ultra-high reliability wireless communication systems and methods with jamming detection | John L. Russell, David A. Wiegandt, Dahlon D. Chu, Kevin Robbins, Dominic A. Perea +4 more | 2025-09-02 |
| 12217868 | Differential diagnosis feature engineering for machine learning applications | — | 2025-02-04 |
| 12052230 | Machine learning techniques for object authentication | Samuel Bean, Dominic Vena Roberts, II, Blaine Dietrich, Jason Prasad, Shervin Moghaddam +1 more | 2024-07-30 |
| 11928664 | Systems and methods for processing cardless transactions | Hitesh Bajaj, Robert Woodbury, Neil Marcous, Peter Gordon, Renee Goodheart +1 more | 2024-03-12 |
| 11540198 | Ultra-high reliability wireless communication systems and methods | John L. Russell, David A. Wiegandt, Dahlon D. Chu, Kevin Robbins, Dominic A. Perea +1 more | 2022-12-27 |
| 11336770 | Systems and methods for analyzing coaching comments | Christopher Danson, Rachel Jean Stark, Brittney Lynn McIngvale, Brendan Joyce | 2022-05-17 |
| 10952123 | Ultra-high reliability wireless communication systems and methods | John L. Russell, David A. Wiegandt, Dahlon D. Chu, Kevin Robbins, Dominic A. Perea +1 more | 2021-03-16 |
| 10915824 | Trend basis and behavioral analytics system and methods | Christopher Danson, Roger Warford, Andrew Traba, Jordana Heller | 2021-02-09 |
| 10601994 | Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center | Kelly Conway, Alan Yengoyan, David Gustafson, Christopher Danson | 2020-03-24 |
| 10510075 | Systems and methods for secure mobile payments | Hitesh Bajaj, Susan Hawkins | 2019-12-17 |
| 10419611 | System and methods for determining trends in electronic communications | Kelly Conway, Alan Yengoyan, David Gustafson, Christopher Danson | 2019-09-17 |
| 10410636 | Methods and system for reducing false positive voice print matching | Roger Warford, Christopher Danson, David Gustafson | 2019-09-10 |
| 10289967 | Customer-based interaction outcome prediction methods and system | Alain Stephan, Christopher Danson, David Gustafson | 2019-05-14 |
| 10218850 | Real-time customer profile based predictive routing | Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2019-02-26 |
| 10194029 | System and methods for analyzing online forum language | Kelly Conway, Christopher Danson, David Gustafson, Roger Warford, Melissa Moore +1 more | 2019-01-29 |
| 10152681 | Customer-based interaction outcome prediction methods and system | Alain Stephan, Christopher Danson, David Gustafson | 2018-12-11 |
| 10129402 | Customer satisfaction analysis of caller interaction event data system and methods | Kelly Conway, Keene Hedges Capers, Christopher Danson, David Gustafson, Roger Warford +1 more | 2018-11-13 |
| 10129394 | Telephonic communication routing system based on customer satisfaction | Kelly Conway, Christopher Danson, David Gustafson | 2018-11-13 |
| 10104233 | Coaching portal and methods based on behavioral assessment data | Kelly Conway, David Gustafson, Christopher Danson | 2018-10-16 |
| 10084918 | Delayed-assignment predictive routing and methods | Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2018-09-25 |
| 10021248 | Method and system for analyzing caller interaction event data | Kelly Conway, Keene Hedges Capers, Christopher Danson, David Gustafson, Roger Warford +1 more | 2018-07-10 |
| 9942400 | System and methods for analyzing multichannel communications including voice data | Kelly Conway, Christopher Danson, David Gustafson, Roger Warford, Melissa Moore +1 more | 2018-04-10 |
| 9936075 | Adaptive occupancy real-time predictive routing | Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2018-04-03 |
| 9848085 | Customer satisfaction-based predictive routing and methods | Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2017-12-19 |
| 9837078 | Methods and apparatus for identifying fraudulent callers | Roger Warford, Christopher Danson, David Gustafson | 2017-12-05 |