Issued Patents All Time
Showing 26–50 of 60 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9837079 | Methods and apparatus for identifying fraudulent callers | Roger Warford, Christopher Danson, David Gustafson | 2017-12-05 |
| 9760838 | Trend identification and behavioral analytics system and methods | Christopher Danson, Roger Warford, Andrew Traba, Jordana Heller | 2017-09-12 |
| 9699307 | Method and system for automatically routing a telephonic communication | Kelly Conway, Christopher Danson, David Gustafson | 2017-07-04 |
| 9692894 | Customer satisfaction system and method based on behavioral assessment data | Kelly Conway, David Gustafson, Christopher Danson | 2017-06-27 |
| 9667795 | Dynamic occupancy predictive routing and methods | Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2017-05-30 |
| 9667788 | Responsive communication system for analyzed multichannel electronic communication | Kelly Conway, Christopher Danson, David Gustafson, Roger Warford, Melissa Moore +1 more | 2017-05-30 |
| 9571650 | Method and system for generating a responsive communication based on behavioral assessment data | Kelly Conway, Keene Hedges Capers, Christopher Danson, David Gustafson, Roger Warford +1 more | 2017-02-14 |
| 9565312 | Real-time predictive routing | Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2017-02-07 |
| 9432511 | Method and system of searching for communications for playback or analysis | Kelly Conway, David Gustafson, Christopher Danson | 2016-08-30 |
| 9407768 | Methods and system for analyzing multichannel electronic communication data | Kelly Conway, Christopher Danson, David Gustafson, Roger Warford, Melissa Moore +1 more | 2016-08-02 |
| 9398157 | Optimized predictive routing and methods | Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2016-07-19 |
| 9357071 | Method and system for analyzing a communication by applying a behavioral model thereto | Kelly Conway, Keene Hedges Capers, Christopher Danson, David Gustafson, Roger Warford +1 more | 2016-05-31 |
| 9270826 | System for automatically routing a communication | Kelly Conway, Christopher Danson, David Gustafson | 2016-02-23 |
| 9225841 | Method and system for selecting and navigating to call examples for playback or analysis | Kelly Conway, David Gustafson, Christopher Danson | 2015-12-29 |
| 9191510 | Methods and system for analyzing multichannel electronic communication data | Kelly Conway, Keene Hedges Capers, Christopher Danson, David Gustafson, Roger Warford +1 more | 2015-11-17 |
| 9137372 | Real-time predictive routing | Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2015-09-15 |
| 9137373 | Real-time predictive routing | Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2015-09-15 |
| 9124701 | Method and system for automatically routing a telephonic communication | Kelly Conway, Christopher Danson, David Gustafson | 2015-09-01 |
| 9106748 | Optimized predictive routing and methods | Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2015-08-11 |
| 9083804 | Optimized predictive routing and methods | Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2015-07-14 |
| 9083801 | Methods and system for analyzing multichannel electronic communication data | Kelly Conway, Keene Hedges Capers, Christopher Danson, David Gustafson, Roger Warford +1 more | 2015-07-14 |
| 8983054 | Method and system for automatically routing a telephonic communication | Kelly Conway, Christopher Danson, David Gustafson | 2015-03-17 |
| 8891754 | Method and system for automatically routing a telephonic communication | Kelly Conway, Christopher Danson, David Gustafson | 2014-11-18 |
| 8867733 | Real-time predictive routing | Kelly Conway, David Gustafson, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2014-10-21 |
| 8781102 | Method and system for analyzing a communication by applying a behavioral model thereto | Kelly Conway, Keene Hedges Capers, Christopher Danson, David Gustafson, Roger Warford +1 more | 2014-07-15 |