| 10748534 |
Personality-based chatbot and methods including non-text input |
Christopher Danson |
2020-08-18 |
|
| 10601994 |
Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center |
Kelly Conway, Alan Yengoyan, Douglas Brown, Christopher Danson |
2020-03-24 |
|
| 10419611 |
System and methods for determining trends in electronic communications |
Kelly Conway, Alan Yengoyan, Douglas Brown, Christopher Danson |
2019-09-17 |
|
| 10410636 |
Methods and system for reducing false positive voice print matching |
Roger Warford, Douglas Brown, Christopher Danson |
2019-09-10 |
|
| 10289967 |
Customer-based interaction outcome prediction methods and system |
Alain Stephan, Douglas Brown, Christopher Danson |
2019-05-14 |
|
| 10276055 |
Essay analytics system and methods |
Christopher Danson |
2019-04-30 |
|
| 10225403 |
Outbound customer interaction pairing methods and systems |
Christopher Danson, Charles Franklyn MACK |
2019-03-05 |
|
| 10218850 |
Real-time customer profile based predictive routing |
Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce |
2019-02-26 |
|
| 10194029 |
System and methods for analyzing online forum language |
Kelly Conway, Christopher Danson, Douglas Brown, Roger Warford, Melissa Moore +1 more |
2019-01-29 |
|
| 10152681 |
Customer-based interaction outcome prediction methods and system |
Alain Stephan, Douglas Brown, Christopher Danson |
2018-12-11 |
|
| 10129402 |
Customer satisfaction analysis of caller interaction event data system and methods |
Kelly Conway, Keene Hedges Capers, Christopher Danson, Douglas Brown, Roger Warford +1 more |
2018-11-13 |
|
| 10129394 |
Telephonic communication routing system based on customer satisfaction |
Kelly Conway, Christopher Danson, Douglas Brown |
2018-11-13 |
|
| 10104233 |
Coaching portal and methods based on behavioral assessment data |
Kelly Conway, Douglas Brown, Christopher Danson |
2018-10-16 |
|
| 10084918 |
Delayed-assignment predictive routing and methods |
Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more |
2018-09-25 |
|
| 10021248 |
Method and system for analyzing caller interaction event data |
Kelly Conway, Keene Hedges Capers, Christopher Danson, Douglas Brown, Roger Warford +1 more |
2018-07-10 |
$1,222,000 |
| 9942400 |
System and methods for analyzing multichannel communications including voice data |
Kelly Conway, Christopher Danson, Douglas Brown, Roger Warford, Melissa Moore +1 more |
2018-04-10 |
$918,000 |
| 9936075 |
Adaptive occupancy real-time predictive routing |
Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce |
2018-04-03 |
$917,000 |
| 9848085 |
Customer satisfaction-based predictive routing and methods |
Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more |
2017-12-19 |
$545,000 |
| 9847084 |
Personality-based chatbot and methods |
Christopher Danson |
2017-12-19 |
$545,000 |
| 9837079 |
Methods and apparatus for identifying fraudulent callers |
Roger Warford, Douglas Brown, Christopher Danson |
2017-12-05 |
$571,000 |
| 9837078 |
Methods and apparatus for identifying fraudulent callers |
Roger Warford, Douglas Brown, Christopher Danson |
2017-12-05 |
$571,000 |
| 9699307 |
Method and system for automatically routing a telephonic communication |
Kelly Conway, Christopher Danson, Douglas Brown |
2017-07-04 |
|
| 9692894 |
Customer satisfaction system and method based on behavioral assessment data |
Kelly Conway, Douglas Brown, Christopher Danson |
2017-06-27 |
$1,026,000 |
| 9667795 |
Dynamic occupancy predictive routing and methods |
Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more |
2017-05-30 |
$525,000 |
| 9667788 |
Responsive communication system for analyzed multichannel electronic communication |
Kelly Conway, Christopher Danson, Douglas Brown, Roger Warford, Melissa Moore +1 more |
2017-05-30 |
$525,000 |
