Issued Patents All Time
Showing 25 most recent of 60 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10748534 | Personality-based chatbot and methods including non-text input | Christopher Danson | 2020-08-18 |
| 10601994 | Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center | Kelly Conway, Alan Yengoyan, Douglas Brown, Christopher Danson | 2020-03-24 |
| 10419611 | System and methods for determining trends in electronic communications | Kelly Conway, Alan Yengoyan, Douglas Brown, Christopher Danson | 2019-09-17 |
| 10410636 | Methods and system for reducing false positive voice print matching | Roger Warford, Douglas Brown, Christopher Danson | 2019-09-10 |
| 10289967 | Customer-based interaction outcome prediction methods and system | Alain Stephan, Douglas Brown, Christopher Danson | 2019-05-14 |
| 10276055 | Essay analytics system and methods | Christopher Danson | 2019-04-30 |
| 10225403 | Outbound customer interaction pairing methods and systems | Christopher Danson, Charles Franklyn MACK | 2019-03-05 |
| 10218850 | Real-time customer profile based predictive routing | Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2019-02-26 |
| 10194029 | System and methods for analyzing online forum language | Kelly Conway, Christopher Danson, Douglas Brown, Roger Warford, Melissa Moore +1 more | 2019-01-29 |
| 10152681 | Customer-based interaction outcome prediction methods and system | Alain Stephan, Douglas Brown, Christopher Danson | 2018-12-11 |
| 10129402 | Customer satisfaction analysis of caller interaction event data system and methods | Kelly Conway, Keene Hedges Capers, Christopher Danson, Douglas Brown, Roger Warford +1 more | 2018-11-13 |
| 10129394 | Telephonic communication routing system based on customer satisfaction | Kelly Conway, Christopher Danson, Douglas Brown | 2018-11-13 |
| 10104233 | Coaching portal and methods based on behavioral assessment data | Kelly Conway, Douglas Brown, Christopher Danson | 2018-10-16 |
| 10084918 | Delayed-assignment predictive routing and methods | Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2018-09-25 |
| 10021248 | Method and system for analyzing caller interaction event data | Kelly Conway, Keene Hedges Capers, Christopher Danson, Douglas Brown, Roger Warford +1 more | 2018-07-10 |
| 9942400 | System and methods for analyzing multichannel communications including voice data | Kelly Conway, Christopher Danson, Douglas Brown, Roger Warford, Melissa Moore +1 more | 2018-04-10 |
| 9936075 | Adaptive occupancy real-time predictive routing | Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce | 2018-04-03 |
| 9848085 | Customer satisfaction-based predictive routing and methods | Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2017-12-19 |
| 9847084 | Personality-based chatbot and methods | Christopher Danson | 2017-12-19 |
| 9837079 | Methods and apparatus for identifying fraudulent callers | Roger Warford, Douglas Brown, Christopher Danson | 2017-12-05 |
| 9837078 | Methods and apparatus for identifying fraudulent callers | Roger Warford, Douglas Brown, Christopher Danson | 2017-12-05 |
| 9699307 | Method and system for automatically routing a telephonic communication | Kelly Conway, Christopher Danson, Douglas Brown | 2017-07-04 |
| 9692894 | Customer satisfaction system and method based on behavioral assessment data | Kelly Conway, Douglas Brown, Christopher Danson | 2017-06-27 |
| 9667795 | Dynamic occupancy predictive routing and methods | Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more | 2017-05-30 |
| 9667788 | Responsive communication system for analyzed multichannel electronic communication | Kelly Conway, Christopher Danson, Douglas Brown, Roger Warford, Melissa Moore +1 more | 2017-05-30 |