Issued Patents All Time
Showing 1–25 of 64 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11336770 | Systems and methods for analyzing coaching comments | Douglas Brown, Rachel Jean Stark, Brittney Lynn McIngvale, Brendan Joyce | 2022-05-17 |
| 11043136 | Personality-type training system and methods | Kelly Conway, Melissa Moore, Jason Wesbecher | 2021-06-22 |
| 10915824 | Trend basis and behavioral analytics system and methods | Douglas Brown, Roger Warford, Andrew Traba, Jordana Heller | 2021-02-09 |
| 10748534 | Personality-based chatbot and methods including non-text input | David Gustafson | 2020-08-18 |
| 10601994 | Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center | Kelly Conway, Alan Yengoyan, Douglas Brown, David Gustafson | 2020-03-24 |
| 10448887 | Biometric customer service agent analysis systems and methods | William Duane Skeen | 2019-10-22 |
| 10419611 | System and methods for determining trends in electronic communications | Kelly Conway, Alan Yengoyan, Douglas Brown, David Gustafson | 2019-09-17 |
| 10410636 | Methods and system for reducing false positive voice print matching | Roger Warford, Douglas Brown, David Gustafson | 2019-09-10 |
| 10366620 | Linguistic analysis of stored electronic communications | Kelly Conway, Melissa Moore, Jason Wesbecher | 2019-07-30 |
| 10289967 | Customer-based interaction outcome prediction methods and system | Alain Stephan, Douglas Brown, David Gustafson | 2019-05-14 |
| 10276153 | Online chat communication analysis via mono-recording system and methods | Roger Warford, Jennifer Kuhn | 2019-04-30 |
| 10276055 | Essay analytics system and methods | David Gustafson | 2019-04-30 |
| 10262268 | Predictive analytic systems and methods | Brittney Lynn McIngvale, Alain Stephan, Tomasz Stadnik, Samantha Shruti Desikan, Roger Warford | 2019-04-16 |
| 10262195 | Predictive and responsive video analytics system and methods | Kelly Conway | 2019-04-16 |
| 10225403 | Outbound customer interaction pairing methods and systems | David Gustafson, Charles Franklyn MACK | 2019-03-05 |
| 10194029 | System and methods for analyzing online forum language | Kelly Conway, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more | 2019-01-29 |
| 10191901 | Enrollment pairing analytics system and methods | Brittney Lynn McIngvale, Alain Stephan, Tomasz Stadnik, Samantha Shruti Desikan, Roger Warford | 2019-01-29 |
| 10152681 | Customer-based interaction outcome prediction methods and system | Alain Stephan, Douglas Brown, David Gustafson | 2018-12-11 |
| 10129402 | Customer satisfaction analysis of caller interaction event data system and methods | Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more | 2018-11-13 |
| 10129394 | Telephonic communication routing system based on customer satisfaction | Kelly Conway, Douglas Brown, David Gustafson | 2018-11-13 |
| 10104233 | Coaching portal and methods based on behavioral assessment data | Kelly Conway, David Gustafson, Douglas Brown | 2018-10-16 |
| 10084918 | Delayed-assignment predictive routing and methods | Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen +1 more | 2018-09-25 |
| 10021248 | Method and system for analyzing caller interaction event data | Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more | 2018-07-10 |
| 9942400 | System and methods for analyzing multichannel communications including voice data | Kelly Conway, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more | 2018-04-10 |
| 9847084 | Personality-based chatbot and methods | David Gustafson | 2017-12-19 |