| 11336770 |
Systems and methods for analyzing coaching comments |
Douglas Brown, Rachel Jean Stark, Brittney Lynn McIngvale, Brendan Joyce |
2022-05-17 |
|
| 11043136 |
Personality-type training system and methods |
Kelly Conway, Melissa Moore, Jason Wesbecher |
2021-06-22 |
|
| 10915824 |
Trend basis and behavioral analytics system and methods |
Douglas Brown, Roger Warford, Andrew Traba, Jordana Heller |
2021-02-09 |
|
| 10748534 |
Personality-based chatbot and methods including non-text input |
David Gustafson |
2020-08-18 |
|
| 10601994 |
Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center |
Kelly Conway, Alan Yengoyan, Douglas Brown, David Gustafson |
2020-03-24 |
|
| 10448887 |
Biometric customer service agent analysis systems and methods |
William Duane Skeen |
2019-10-22 |
|
| 10419611 |
System and methods for determining trends in electronic communications |
Kelly Conway, Alan Yengoyan, Douglas Brown, David Gustafson |
2019-09-17 |
|
| 10410636 |
Methods and system for reducing false positive voice print matching |
Roger Warford, Douglas Brown, David Gustafson |
2019-09-10 |
|
| 10366620 |
Linguistic analysis of stored electronic communications |
Kelly Conway, Melissa Moore, Jason Wesbecher |
2019-07-30 |
|
| 10289967 |
Customer-based interaction outcome prediction methods and system |
Alain Stephan, Douglas Brown, David Gustafson |
2019-05-14 |
|
| 10276153 |
Online chat communication analysis via mono-recording system and methods |
Roger Warford, Jennifer Kuhn |
2019-04-30 |
|
| 10276055 |
Essay analytics system and methods |
David Gustafson |
2019-04-30 |
|
| 10262268 |
Predictive analytic systems and methods |
Brittney Lynn McIngvale, Alain Stephan, Tomasz Stadnik, Samantha Shruti Desikan, Roger Warford |
2019-04-16 |
|
| 10262195 |
Predictive and responsive video analytics system and methods |
Kelly Conway |
2019-04-16 |
|
| 10225403 |
Outbound customer interaction pairing methods and systems |
David Gustafson, Charles Franklyn MACK |
2019-03-05 |
|
| 10194029 |
System and methods for analyzing online forum language |
Kelly Conway, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more |
2019-01-29 |
|
| 10191901 |
Enrollment pairing analytics system and methods |
Brittney Lynn McIngvale, Alain Stephan, Tomasz Stadnik, Samantha Shruti Desikan, Roger Warford |
2019-01-29 |
|
| 10152681 |
Customer-based interaction outcome prediction methods and system |
Alain Stephan, Douglas Brown, David Gustafson |
2018-12-11 |
|
| 10129402 |
Customer satisfaction analysis of caller interaction event data system and methods |
Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more |
2018-11-13 |
|
| 10129394 |
Telephonic communication routing system based on customer satisfaction |
Kelly Conway, Douglas Brown, David Gustafson |
2018-11-13 |
|
| 10104233 |
Coaching portal and methods based on behavioral assessment data |
Kelly Conway, David Gustafson, Douglas Brown |
2018-10-16 |
|
| 10084918 |
Delayed-assignment predictive routing and methods |
Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen +1 more |
2018-09-25 |
|
| 10021248 |
Method and system for analyzing caller interaction event data |
Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more |
2018-07-10 |
$1,222,000 |
| 9942400 |
System and methods for analyzing multichannel communications including voice data |
Kelly Conway, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more |
2018-04-10 |
$918,000 |
| 9847084 |
Personality-based chatbot and methods |
David Gustafson |
2017-12-19 |
$545,000 |