Issued Patents All Time
Showing 51–64 of 64 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9083801 | Methods and system for analyzing multichannel electronic communication data | Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more | 2015-07-14 |
| 9083804 | Optimized predictive routing and methods | Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen +1 more | 2015-07-14 |
| 8983054 | Method and system for automatically routing a telephonic communication | Kelly Conway, Douglas Brown, David Gustafson | 2015-03-17 |
| 8891754 | Method and system for automatically routing a telephonic communication | Kelly Conway, Douglas Brown, David Gustafson | 2014-11-18 |
| 8781102 | Method and system for analyzing a communication by applying a behavioral model thereto | Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more | 2014-07-15 |
| 8718262 | Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication | Kelly Conway, Douglas Brown, David Gustafson | 2014-05-06 |
| 8611523 | Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation | Kelly Conway, Douglas Brown, Roger Warford, David Gustafson | 2013-12-17 |
| 8594285 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more | 2013-11-26 |
| 8170195 | Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center | Kelly Conway, Douglas Brown, Adrian Horton, David Gustafson | 2012-05-01 |
| 8094803 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more | 2012-01-10 |
| 8094790 | Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center | Kelly Conway, David Gustafson, Keene Hedges Capers, Douglas Brown | 2012-01-10 |
| 8023639 | Method and system determining the complexity of a telephonic communication received by a contact center | Kelly Conway, David Gustafson, Douglas Brown | 2011-09-20 |
| 7995717 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more | 2011-08-09 |
| 7869586 | Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics | Kelly Conway, David Gustafson, Douglas Brown | 2011-01-11 |