Issued Patents All Time
Showing 26–50 of 64 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9848085 | Customer satisfaction-based predictive routing and methods | Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen +1 more | 2017-12-19 |
| 9842590 | Face-to-face communication analysis via mono-recording system and methods | Roger Warford, Jennifer Kuhn | 2017-12-12 |
| 9837078 | Methods and apparatus for identifying fraudulent callers | Roger Warford, Douglas Brown, David Gustafson | 2017-12-05 |
| 9837079 | Methods and apparatus for identifying fraudulent callers | Roger Warford, Douglas Brown, David Gustafson | 2017-12-05 |
| 9779084 | Online classroom analytics system and methods | Brittney Lynn McIngvale, Alain Stephan, Tomasz Stadnik, Samantha Shruti Desikan, Roger Warford | 2017-10-03 |
| 9760838 | Trend identification and behavioral analytics system and methods | Douglas Brown, Roger Warford, Andrew Traba, Jordana Heller | 2017-09-12 |
| 9699307 | Method and system for automatically routing a telephonic communication | Kelly Conway, Douglas Brown, David Gustafson | 2017-07-04 |
| 9692894 | Customer satisfaction system and method based on behavioral assessment data | Kelly Conway, David Gustafson, Douglas Brown | 2017-06-27 |
| 9667788 | Responsive communication system for analyzed multichannel electronic communication | Kelly Conway, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more | 2017-05-30 |
| 9667795 | Dynamic occupancy predictive routing and methods | Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen +1 more | 2017-05-30 |
| 9571650 | Method and system for generating a responsive communication based on behavioral assessment data | Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more | 2017-02-14 |
| 9538008 | Distress analysis of mono-recording system and methods | Roger Warford, Jennifer Kuhn | 2017-01-03 |
| 9437215 | Predictive video analytics system and methods | Kelly Conway | 2016-09-06 |
| 9432511 | Method and system of searching for communications for playback or analysis | Kelly Conway, David Gustafson, Douglas Brown | 2016-08-30 |
| 9407768 | Methods and system for analyzing multichannel electronic communication data | Kelly Conway, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more | 2016-08-02 |
| 9398157 | Optimized predictive routing and methods | Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen +1 more | 2016-07-19 |
| 9390706 | Personality-based intelligent personal assistant system and methods | David Gustafson | 2016-07-12 |
| 9357071 | Method and system for analyzing a communication by applying a behavioral model thereto | Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more | 2016-05-31 |
| 9300801 | Personality analysis of mono-recording system and methods | Roger Warford, Jennifer Kuhn | 2016-03-29 |
| 9269374 | Predictive video analytics system and methods | Kelly Conway | 2016-02-23 |
| 9270826 | System for automatically routing a communication | Kelly Conway, Douglas Brown, David Gustafson | 2016-02-23 |
| 9225841 | Method and system for selecting and navigating to call examples for playback or analysis | Kelly Conway, David Gustafson, Douglas Brown | 2015-12-29 |
| 9191510 | Methods and system for analyzing multichannel electronic communication data | Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more | 2015-11-17 |
| 9124701 | Method and system for automatically routing a telephonic communication | Kelly Conway, Douglas Brown, David Gustafson | 2015-09-01 |
| 9106748 | Optimized predictive routing and methods | Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen +1 more | 2015-08-11 |