| 10218850 |
Real-time customer profile based predictive routing |
Kelly Conway, David Gustafson, Douglas Brown, William Duane Skeen, Brendan Joyce |
2019-02-26 |
| 10084918 |
Delayed-assignment predictive routing and methods |
Kelly Conway, David Gustafson, Douglas Brown, William Duane Skeen, Brendan Joyce +1 more |
2018-09-25 |
| 9936075 |
Adaptive occupancy real-time predictive routing |
Kelly Conway, David Gustafson, Douglas Brown, William Duane Skeen, Brendan Joyce |
2018-04-03 |
| 9848085 |
Customer satisfaction-based predictive routing and methods |
Kelly Conway, David Gustafson, Douglas Brown, William Duane Skeen, Brendan Joyce +1 more |
2017-12-19 |
| 9667795 |
Dynamic occupancy predictive routing and methods |
Kelly Conway, David Gustafson, Douglas Brown, William Duane Skeen, Brendan Joyce +1 more |
2017-05-30 |
| 9565312 |
Real-time predictive routing |
Kelly Conway, David Gustafson, Douglas Brown, William Duane Skeen, Brendan Joyce |
2017-02-07 |
| 9398157 |
Optimized predictive routing and methods |
Kelly Conway, David Gustafson, Douglas Brown, William Duane Skeen, Brendan Joyce +1 more |
2016-07-19 |
| 9137372 |
Real-time predictive routing |
Kelly Conway, David Gustafson, Douglas Brown, William Duane Skeen, Brendan Joyce |
2015-09-15 |
| 9137373 |
Real-time predictive routing |
Kelly Conway, David Gustafson, Douglas Brown, William Duane Skeen, Brendan Joyce |
2015-09-15 |
| 9106748 |
Optimized predictive routing and methods |
Kelly Conway, David Gustafson, Douglas Brown, William Duane Skeen, Brendan Joyce +1 more |
2015-08-11 |
| 9083804 |
Optimized predictive routing and methods |
Kelly Conway, David Gustafson, Douglas Brown, William Duane Skeen, Brendan Joyce +1 more |
2015-07-14 |
| 8867733 |
Real-time predictive routing |
Kelly Conway, David Gustafson, Douglas Brown, William Duane Skeen, Brendan Joyce |
2014-10-21 |