Issued Patents All Time
Showing 1–15 of 15 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10194029 | System and methods for analyzing online forum language | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2019-01-29 |
| 10129402 | Customer satisfaction analysis of caller interaction event data system and methods | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2018-11-13 |
| 10021248 | Method and system for analyzing caller interaction event data | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2018-07-10 |
| 9942400 | System and methods for analyzing multichannel communications including voice data | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2018-04-10 |
| 9667788 | Responsive communication system for analyzed multichannel electronic communication | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2017-05-30 |
| 9571650 | Method and system for generating a responsive communication based on behavioral assessment data | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2017-02-14 |
| 9407768 | Methods and system for analyzing multichannel electronic communication data | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2016-08-02 |
| 9357071 | Method and system for analyzing a communication by applying a behavioral model thereto | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2016-05-31 |
| 9191510 | Methods and system for analyzing multichannel electronic communication data | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2015-11-17 |
| 9083801 | Methods and system for analyzing multichannel electronic communication data | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2015-07-14 |
| 8781102 | Method and system for analyzing a communication by applying a behavioral model thereto | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2014-07-15 |
| 8594285 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2013-11-26 |
| 8094790 | Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center | Kelly Conway, David Gustafson, Christopher Danson, Douglas Brown | 2012-01-10 |
| 8094803 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Christopher Danson, Kelly Conway, Douglas Brown, David Gustafson, Roger Warford +1 more | 2012-01-10 |
| 7995717 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Kelly Conway, Christopher Danson, Douglas Brown, David Gustafson, Roger Warford +1 more | 2011-08-09 |