Issued Patents All Time
Showing 51–60 of 60 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8718262 | Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication | Kelly Conway, Christopher Danson, David Gustafson | 2014-05-06 |
| 8611523 | Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculation | Kelly Conway, Roger Warford, David Gustafson, Christopher Danson | 2013-12-17 |
| 8594285 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Kelly Conway, Keene Hedges Capers, Christopher Danson, David Gustafson, Roger Warford +1 more | 2013-11-26 |
| 8170195 | Methods and systems for verifying typed objects or segments of a telephonic communication between a customer and a contact center | Kelly Conway, Adrian Horton, David Gustafson, Christopher Danson | 2012-05-01 |
| 8094803 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Christopher Danson, Kelly Conway, Keene Hedges Capers, David Gustafson, Roger Warford +1 more | 2012-01-10 |
| 8094790 | Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center | Kelly Conway, David Gustafson, Christopher Danson, Keene Hedges Capers | 2012-01-10 |
| 8023639 | Method and system determining the complexity of a telephonic communication received by a contact center | Kelly Conway, David Gustafson, Christopher Danson | 2011-09-20 |
| 7995717 | Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto | Kelly Conway, Keene Hedges Capers, Christopher Danson, David Gustafson, Roger Warford +1 more | 2011-08-09 |
| 7869586 | Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics | Kelly Conway, David Gustafson, Christopher Danson | 2011-01-11 |
| 5466215 | Method of using a carpal tunnel protection device | Christopher Lair, Ivan E. Brown | 1995-11-14 |