Issued Patents All Time
Showing 25 most recent of 66 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10592217 | Sharing dynamic variables in a high availability environment | — | 2020-03-17 |
| 10579947 | System and method for scheduling based on service completion objectives | Joylee E. Kohler, Andrew D. Flockhart | 2020-03-03 |
| 10410147 | Mechanism for adaptive modification of an attribute tree in graph based contact centers | Wen-Hua Ju | 2019-09-10 |
| 10382628 | System and method for routing work requests to a resource group of an enterprise | Neil O'Connor, Tony McCormack, John McGreevy | 2019-08-13 |
| 10313526 | Mechanism for work assignment in a graph-based contact center | Wen-Hua Ju | 2019-06-04 |
| 9930179 | Mechanism for work assignment in a graph-based contact center | Wen-Hua Ju | 2018-03-27 |
| 9813557 | Conditional attribute mapping in work assignment | — | 2017-11-07 |
| 9781263 | Context-based dynamic adjustment to pacing algorithm | Andrew D. Flockhart, Joylee E. Kohler | 2017-10-03 |
| 9609130 | System and method for managing agent schedules in a contact center | Katherine A. Sobus | 2017-03-28 |
| 9591134 | Method and system for determining occupancy of resources in a multimodal contact center | Neil O'Connor, John McGreevy, Tony McCormack | 2017-03-07 |
| 9571654 | Bitmaps for next generation contact center | Andrew D. Flockhart | 2017-02-14 |
| 9571644 | Contact advocate | — | 2017-02-14 |
| 9569751 | Mechanism for creation and utilization of an attribute tree in a contact center | Wen-Hua Ju | 2017-02-14 |
| 9401989 | Work assignment with bot agents | Gene Masaru Uba | 2016-07-26 |
| 9325848 | Method, apparatus, and system for providing ripple reduction using near term simulation for optional sequencing | Katherine A. Sobus | 2016-04-26 |
| 9197580 | Dynamic redistribution of percent allocated calls during outages | Gene Masaru Uba, Tony McCormack | 2015-11-24 |
| 9154626 | Secret transfers in contact centers | Gene Masaru Uba, Michael Alan Bland | 2015-10-06 |
| 9124702 | Strategy pairing | Gene Masaru Uba, Michael James Hartman | 2015-09-01 |
| 9118765 | Agent skill promotion and demotion based on contact center state | Andrew D. Flockhart, Joylee E. Kohler | 2015-08-25 |
| 9100486 | Managing transaction complexity in a contact center | Katherine A. Sobus | 2015-08-04 |
| 9100480 | Adjustment of contact routing decisions to reward agent behavior | Joylee E. Kohler, Andrew D. Flockhart | 2015-08-04 |
| 9025761 | Method and apparatus for assessing the status of work waiting for service | Andrew D. Flockhart, Larry John Roybal | 2015-05-05 |
| 8965878 | Qualifier set creation for work assignment engine | Joylee E. Kohler, Andrew D. Flockhart | 2015-02-24 |
| 8964964 | Interruptible work reassignment | Gene Masaru Uba | 2015-02-24 |
| 8964958 | Grid-based contact center | — | 2015-02-24 |