Issued Patents All Time
Showing 76–100 of 538 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9609133 | Predictive model for abandoned calls | Patrick Tendick, Sheldon Davis, Wen-Hua Ju | 2017-03-28 |
| 9531782 | Dynamic management of collaboration sessions using real-time text analytics | Seamus Hayes, Sheldon Davis | 2016-12-27 |
| 9491295 | System and method for selecting agent in a contact center for improved call routing | Reinhard Klemm | 2016-11-08 |
| 9479963 | Collision avoidance for wireless networks | Sandeep Jay Shetty, Jean-Philippe Vasseur | 2016-10-25 |
| 9473632 | System and method to improve self-service experience and optimize contact center resources | Yolanda Schwartz, Michael Krack, Aaron Lepold | 2016-10-18 |
| 9426035 | Data reporting using reporting groups in a computer network | Sandeep Jay Shetty, Jean-Philippe Vasseur | 2016-08-23 |
| 9426289 | Techniques for topical customer service menu reconfiguration based on social media | Reinhard Klemm | 2016-08-23 |
| 9420091 | System and method for high-quality call recording in a high-availability environment | Oliver Clayton Daniels, Thomas Joseph Moran | 2016-08-16 |
| 9363377 | System and method for optimizing agent login in a contact center | Tony McCormack | 2016-06-07 |
| 9362746 | Communication network topology management based on an associated electric grid topology | Jun Zha | 2016-06-07 |
| 9356858 | Redirecting traffic via tunnels to discovered data aggregators | Jean-Philippe Vasseur, Sandeep Jay Shetty | 2016-05-31 |
| 9319852 | Interoperability and communications system dynamic media proxy based on capability negotiation | Amit Barave, Steven L. Christenson, Marcelo Oliveira | 2016-04-19 |
| 9306833 | Data routing for power outage management | Sandeep Jay Shetty, Jean-Philippe Vasseur | 2016-04-05 |
| 9306620 | Dynamic assignment of frequency hopping sequences in a communication network | Sandeep Jay Shetty, Charles Okwudiafor, Jean-Philippe Vasseur | 2016-04-05 |
| 9294330 | System and method for computer originated audio file transmission | Labhesh Patel | 2016-03-22 |
| 9276845 | Dynamic multi-path forwarding for shared-media communication networks | Jonathan W. Hui, Jean-Philippe Vasseur | 2016-03-01 |
| 9264349 | Dynamic enabling of routing devices in shared-media communication networks | Jean-Philippe Vasseur | 2016-02-16 |
| 9258724 | Method and system for automatically identifying wireless signal quality of a region | Labhesh Patel | 2016-02-09 |
| 9257117 | Speech analytics with adaptive filtering | Valentine C. Matula | 2016-02-09 |
| 9250084 | System and method for navigating using multiple modalities | Labhesh Patel, Bruce Moon, Shantanu Sarkar, Gebran Chahrouri, Joseph F. Khouri | 2016-02-02 |
| 9237234 | System and method for modifying parameters in a contact center | Tony McCormack | 2016-01-12 |
| 9215194 | Method and apparatus to process an incoming message | Alan D. Gatzke, Labhesh Patel, Mukul Jain | 2015-12-15 |
| 9210045 | Gravitational parent selection in directed acyclic graphs | Jean-Philippe Vasseur, Sandeep Jay Shetty | 2015-12-08 |
| 9197380 | Repeater nodes in shared media networks | Sandeep Jay Shetty, Jean-Philippe Vasseur | 2015-11-24 |
| 9198203 | System and method for routing critical communications | Jean-Philippe Vasseur, Sandeep Jay Shetty | 2015-11-24 |