| 9250084 |
System and method for navigating using multiple modalities |
Shmuel Shaffer, Labhesh Patel, Bruce Moon, Shantanu Sarkar, Joseph F. Khouri |
2016-02-02 |
| 9160858 |
Routing of work in an enterprise based upon social information associated with enterprise agents and clients |
Joseph F. Khouri, Biren Gandhi |
2015-10-13 |
| 8548156 |
Method and system for blocking lower priority communications for improved automatic call distribution |
Shmuel Shaffer, Joseph F. Khouri, Labhesh Patel |
2013-10-01 |
| 8345854 |
Method and system using presence information to improve services provided by automatic call distribution centers |
Shmuel Shaffer, Labhesh Patel, Joseph F. Khouri |
2013-01-01 |
| 8284920 |
Method and system for transferring a call at an automatic call distribution system |
Shmuel Shaffer, Labhesh Patel, Joseph F. Khouri |
2012-10-09 |
| 8102991 |
Method and system for automatic call distribution |
Shmuel Shaffer, Joseph F. Khouri, Labhesh Patel |
2012-01-24 |
| 8081749 |
System and method for integrated queue management |
Shmuel Shaffer, Labhesh Patel, Joseph F. Khouri |
2011-12-20 |
| 7904760 |
Method and system for using presence information in error notification |
Shmuel Shaffer, Joseph F. Khouri, Labhesh Patel |
2011-03-08 |
| 7864944 |
Optimal call speed for call center agents |
Joseph F. Khouri, Mukul Jain, Labhesh Patel, Sanjeev Kumar |
2011-01-04 |
| 7813493 |
Method and system for handling calls at an automatic call distribution system |
Shmuel Shaffer, Labhesh Patel, Joseph F. Khouri, Mohammed I. Darwish |
2010-10-12 |
| 7706522 |
Method and system for communicating with an automatic call distributor system agent |
Shmuel Shaffer, Labhesh Patel, Joseph F. Khouri |
2010-04-27 |
| 7703691 |
Multiple device and/or user association |
Labhesh Patel, Shmuel Shaffer, Shantanu Sarkar, Bruce Moon, Joseph F. Khouri |
2010-04-27 |
| 7657263 |
Method and system for automatic call distribution based on customized logic relating to agent behavior |
Kevin Collins, Labhesh Patel, Chris See Liang Yeo |
2010-02-02 |
| 7446657 |
Dynamic and hybrid RFID |
Shmuel Shaffer, Shantanu Sarkar, Labhesh Patel, Joseph F. Khouri |
2008-11-04 |
| 7401112 |
Methods and apparatus for executing a transaction task within a transaction processing system employing symmetric multiprocessors |
Paul E. Matz, Glen K. Okita, Michael Butensky |
2008-07-15 |
| 7398429 |
System and method for tracing and logging for software module |
Shmuel Shaffer, Joseph F. Khouri, Labhesh Patel |
2008-07-08 |
| 7349535 |
Method and system for automatic call distribution based on location information for call center agents |
Shmuel Shaffer, Joseph F. Khouri |
2008-03-25 |
| 7274291 |
Dynamic and hybrid RFID |
Shmuel Shaffer, Shantanu Sarkar, Labhesh Patel, Joseph F. Khouri |
2007-09-25 |
| 7242303 |
Navigation and coordination during emergencies |
Labhesh Patel, Shmuel Shaffer, Shantanu Sarkar, Bruce Moon, Joseph F. Khouri |
2007-07-10 |
| 7213768 |
Multiple device and/or user association |
Labhesh Patel, Shmuel Shaffer, Shantanu Sarkar, Bruce Moon, Joseph F. Khouri |
2007-05-08 |
| 7178729 |
Methods and devices for providing alerts for spoilage and hazardous combinations |
Daniel Shaffer, Shmuel Shaffer, Labhesh Patel, Shantanu Sharkar, Bruce Moon +1 more |
2007-02-20 |
| 7035734 |
Method and system for communicating navigation information |
Shmuel Shaffer, Joseph F. Khouri, Bich Nguyen |
2006-04-25 |
| 6603775 |
Dynamic allocation of communication resources within a communication system |
— |
2003-08-05 |