Issued Patents All Time
Showing 1–23 of 23 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9250084 | System and method for navigating using multiple modalities | Shmuel Shaffer, Labhesh Patel, Bruce Moon, Shantanu Sarkar, Joseph F. Khouri | 2016-02-02 |
| 9160858 | Routing of work in an enterprise based upon social information associated with enterprise agents and clients | Joseph F. Khouri, Biren Gandhi | 2015-10-13 |
| 8548156 | Method and system for blocking lower priority communications for improved automatic call distribution | Shmuel Shaffer, Joseph F. Khouri, Labhesh Patel | 2013-10-01 |
| 8345854 | Method and system using presence information to improve services provided by automatic call distribution centers | Shmuel Shaffer, Labhesh Patel, Joseph F. Khouri | 2013-01-01 |
| 8284920 | Method and system for transferring a call at an automatic call distribution system | Shmuel Shaffer, Labhesh Patel, Joseph F. Khouri | 2012-10-09 |
| 8102991 | Method and system for automatic call distribution | Shmuel Shaffer, Joseph F. Khouri, Labhesh Patel | 2012-01-24 |
| 8081749 | System and method for integrated queue management | Shmuel Shaffer, Labhesh Patel, Joseph F. Khouri | 2011-12-20 |
| 7904760 | Method and system for using presence information in error notification | Shmuel Shaffer, Joseph F. Khouri, Labhesh Patel | 2011-03-08 |
| 7864944 | Optimal call speed for call center agents | Joseph F. Khouri, Mukul Jain, Labhesh Patel, Sanjeev Kumar | 2011-01-04 |
| 7813493 | Method and system for handling calls at an automatic call distribution system | Shmuel Shaffer, Labhesh Patel, Joseph F. Khouri, Mohammed I. Darwish | 2010-10-12 |
| 7706522 | Method and system for communicating with an automatic call distributor system agent | Shmuel Shaffer, Labhesh Patel, Joseph F. Khouri | 2010-04-27 |
| 7703691 | Multiple device and/or user association | Labhesh Patel, Shmuel Shaffer, Shantanu Sarkar, Bruce Moon, Joseph F. Khouri | 2010-04-27 |
| 7657263 | Method and system for automatic call distribution based on customized logic relating to agent behavior | Kevin Collins, Labhesh Patel, Chris See Liang Yeo | 2010-02-02 |
| 7446657 | Dynamic and hybrid RFID | Shmuel Shaffer, Shantanu Sarkar, Labhesh Patel, Joseph F. Khouri | 2008-11-04 |
| 7401112 | Methods and apparatus for executing a transaction task within a transaction processing system employing symmetric multiprocessors | Paul E. Matz, Glen K. Okita, Michael Butensky | 2008-07-15 |
| 7398429 | System and method for tracing and logging for software module | Shmuel Shaffer, Joseph F. Khouri, Labhesh Patel | 2008-07-08 |
| 7349535 | Method and system for automatic call distribution based on location information for call center agents | Shmuel Shaffer, Joseph F. Khouri | 2008-03-25 |
| 7274291 | Dynamic and hybrid RFID | Shmuel Shaffer, Shantanu Sarkar, Labhesh Patel, Joseph F. Khouri | 2007-09-25 |
| 7242303 | Navigation and coordination during emergencies | Labhesh Patel, Shmuel Shaffer, Shantanu Sarkar, Bruce Moon, Joseph F. Khouri | 2007-07-10 |
| 7213768 | Multiple device and/or user association | Labhesh Patel, Shmuel Shaffer, Shantanu Sarkar, Bruce Moon, Joseph F. Khouri | 2007-05-08 |
| 7178729 | Methods and devices for providing alerts for spoilage and hazardous combinations | Daniel Shaffer, Shmuel Shaffer, Labhesh Patel, Shantanu Sharkar, Bruce Moon +1 more | 2007-02-20 |
| 7035734 | Method and system for communicating navigation information | Shmuel Shaffer, Joseph F. Khouri, Bich Nguyen | 2006-04-25 |
| 6603775 | Dynamic allocation of communication resources within a communication system | — | 2003-08-05 |