Issued Patents All Time
Showing 1–25 of 45 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11783246 | Systems and methods for workforce management system deployment | Richard Lawrence | 2023-10-10 |
| 11699112 | Systems and methods for automatic scheduling of a workforce | Michael Zeoli, Edward Hamilton | 2023-07-11 |
| 11677875 | Method and apparatus for automated quality management of communication records | Kathy Krucek, Filipe Plácido, Nuno Eufrasio, Rui Palma, Joao Salgado +2 more | 2023-06-13 |
| 11403569 | System and method of work assignment management | Edward Hamilton, Kaushik Deka, Geoffery Chappell, Michael R. Bourke | 2022-08-02 |
| 11367026 | Systems and methods for automatic scheduling of a workforce | Michael Zeoli, Edward Hamilton | 2022-06-21 |
| 11157856 | Systems and methods for quality management system deployment | Katherine Krucek, Richard Lawrence | 2021-10-26 |
| 11010695 | System and method of work assignment management | Edward Hamilton, Kaushik Deka, Geoffery Chappell, Michael R. Bourke | 2021-05-18 |
| 10931823 | Scheduling agents using skill group weights | Gennadiy Stepanov, Richard Lawrence | 2021-02-23 |
| 10931824 | Scheduling agents using skill group weights | Gennadiy Stepanov, Richard Lawrence | 2021-02-23 |
| 10929796 | Scheduling agents using skill group weights | Gennadiy Stepanov, Richard Lawrence | 2021-02-23 |
| 10929795 | Scheduling agents using skill group weights | Gennadiy Stepanov, Richard Lawrence | 2021-02-23 |
| 10931826 | Scheduling agents using skill group weights | Gennadiy Stepanov, Richard Lawrence | 2021-02-23 |
| 10713603 | System and method of work assignment management | Edward Hamilton, Kaushik Deka, Geoffery Chappell, Michael R. Bourke | 2020-07-14 |
| 10445667 | System and method of work assignment management | Edward Hamilton, Kaushik Deka, Geoffery Chappell, Michael R. Bourke | 2019-10-15 |
| 10235639 | Al based CRM system | Eugene Mandel, Vlad Georgescu, Jeff Patterson, Antony Brydon, Scott Golubock +2 more | 2019-03-19 |
| 10171668 | Methods of AI based CRM | Eugene Mandel, Vlad Georgescu, Jeff Patterson, Antony Brydon, Scott Golubock +2 more | 2019-01-01 |
| 10115065 | Systems and methods for automatic scheduling of a workforce | Michael Zeoli, Edward Hamilton | 2018-10-30 |
| 9207907 | Systems and methods for updating schedules | Vinod Prabhu, Michael R. Bourke, Uri Peleg | 2015-12-08 |
| 8873732 | Systems and methods for scheduling of outbound agents | — | 2014-10-28 |
| 8719067 | Monitoring and displaying the scheduled and actuated activities of a workforce | Uri Peleg, Michael R. Bourke, Richard Lawrence, Sameet Vasant Joshi | 2014-05-06 |
| 8705723 | Systems and methods for scheduling contact center agents | Uri Peleg, Simon Shvarts, Mike Bourke, James Gordon Nies, Vinod Prabhu | 2014-04-22 |
| 8645179 | Systems and methods of partial shift swapping | Swati Tewari, Michael R. Bourke, Shmuel Korenblit | 2014-02-04 |
| 8463638 | Systems and methods for automatic scheduling of a workforce | Edward Hamilton, Mike Bourke | 2013-06-11 |
| 8331549 | System and method for integrated workforce and quality management | Simon Shvarts, Joseph Watson, Jeff Iannone | 2012-12-11 |
| 8131578 | Systems and methods for automatic scheduling of a workforce | Uri Peleg, Michael R. Bourke, Richard Lawrence, Sameet Vasant Joshi | 2012-03-06 |