Issued Patents All Time
Showing 1–23 of 23 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12299614 | System and method for calibrating a WFM scheduling module | Jonathan Silverman, Nicholas Mortimer | 2025-05-13 |
| 11775893 | Method and apparatus for cell-based workforce scheduling | — | 2023-10-03 |
| 11699112 | Systems and methods for automatic scheduling of a workforce | Jason Fama, Michael Zeoli | 2023-07-11 |
| 11403569 | System and method of work assignment management | Kaushik Deka, Geoffery Chappell, Michael R. Bourke, Jason Fama | 2022-08-02 |
| 11392904 | System and method of scheduling work within a workflow with defined process goals | Kaushik Deka | 2022-07-19 |
| 11379800 | System and method of scheduling work within a workflow with defined process goals | Kaushik Deka | 2022-07-05 |
| 11367026 | Systems and methods for automatic scheduling of a workforce | Jason Fama, Michael Zeoli | 2022-06-21 |
| 11210614 | Method and apparatus for cell-based workforce scheduling | — | 2021-12-28 |
| 11010695 | System and method of work assignment management | Kaushik Deka, Geoffery Chappell, Michael R. Bourke, Jason Fama | 2021-05-18 |
| 10878382 | System and method of scheduling work within a workflow with defined process goals | Kaushik Deka | 2020-12-29 |
| 10769567 | System and method of scheduling work within a workflow with defined process goals | Kaushik Deka | 2020-09-08 |
| 10713603 | System and method of work assignment management | Kaushik Deka, Geoffery Chappell, Michael R. Bourke, Jason Fama | 2020-07-14 |
| 10445667 | System and method of work assignment management | Kaushik Deka, Geoffery Chappell, Michael R. Bourke, Jason Fama | 2019-10-15 |
| 10115065 | Systems and methods for automatic scheduling of a workforce | Jason Fama, Michael Zeoli | 2018-10-30 |
| 10032136 | System and method of scheduling work within a workflow with defined process goals | Kaushik Deka | 2018-07-24 |
| 8510144 | Method and apparatus for cell-based workforce scheduling | — | 2013-08-13 |
| 8463638 | Systems and methods for automatic scheduling of a workforce | Jason Fama, Mike Bourke | 2013-06-11 |
| 8015042 | Methods for long-range contact center staff planning utilizing discrete event simulation | Krithika Seetharaman, Jason Fama | 2011-09-06 |
| 7864946 | Systems and methods for scheduling call center agents using quality data and correlation-based discovery | Jason Fama, Michael R. Bourke, Jeff Iannone, Illah Nourbakhsh, Joseph Watson +1 more | 2011-01-04 |
| 7853006 | Systems and methods for scheduling call center agents using quality data and correlation-based discovery | Jason Fama, Michael R. Bourke, Jeff Iannone, Illah Nourbakhsh, Joseph Watson +1 more | 2010-12-14 |
| 7788286 | Method and apparatus for multi-contact scheduling | Illah Nourbakhsh, Ofer Matan, Jason Fama, Scott Veach, Alex Fukunaga | 2010-08-31 |
| 7672746 | Systems and methods for automatic scheduling of a workforce | Jason Fama, Mike Bourke | 2010-03-02 |
| 6952732 | Method and apparatus for multi-contact scheduling | Illah Nourbakhsh, Ofer Matan, Jason Fama, Scott Veach, Alex Fukunaga | 2005-10-04 |