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Systems and methods for scheduling contact center agents |
Jason Fama, Uri Peleg, Simon Shvarts, James Gordon Nies, Vinod Prabhu |
2014-04-22 |
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Systems and methods for automatic scheduling of a workforce |
Edward Hamilton, Jason Fama |
2013-06-11 |
| 8117064 |
Systems and methods for workforce optimization and analytics |
John Morgan Bourne, Ed Murray, Jeff Iannone, Shimon Keren, Nick McLean +4 more |
2012-02-14 |
| 8112298 |
Systems and methods for workforce optimization |
John Morgan Bourne, Ed Murray, Jeff Iannone, Shimon Keren, Nick McLean +4 more |
2012-02-07 |
| 8108237 |
Systems for integrating contact center monitoring, training and scheduling |
John Morgan Bourne, Ed Murray, Jeff Iannone, Shimon Keren, Nick McLean +4 more |
2012-01-31 |
| 7826608 |
Systems and methods for calculating workforce staffing statistics |
Uri Peleg, Jason Fama, Vinod Prabhu |
2010-11-02 |
| 7734783 |
Systems and methods for determining allocations for distributed multi-site contact centers |
Jason Fama, Gal Josefsberg |
2010-06-08 |
| 7672746 |
Systems and methods for automatic scheduling of a workforce |
Edward Hamilton, Jason Fama |
2010-03-02 |
| 7660407 |
Systems and methods for scheduling contact center agents |
Jason Fama, Uri Peleg, Simon Shvarts, James Gordon Nies, Vinod Prabhu |
2010-02-09 |
| 7660406 |
Systems and methods for integrating outsourcers |
Jason Fama, Uri Peleg, Simon Shvarts, James Gordon Nies, Vinod Prabhu |
2010-02-09 |