Issued Patents All Time
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8971517 | System and method for processing agent interactions | Jeff Iannone, James Gordon Nies, Srivijaya Srinivasa | 2015-03-03 |
| 8670552 | System and method for integrated display of multiple types of call agent data | Jeff Iannone, James Gordon Nies, Srivijaya Srinivasa | 2014-03-11 |
| 8160233 | System and method for detecting and displaying business transactions | Jeff Iannone, James Gordon Nies, Srivijaya Srinivasa | 2012-04-17 |
| 8117064 | Systems and methods for workforce optimization and analytics | John Morgan Bourne, Ed Murray, Jeff Iannone, Nick McLean, Mike Bourke +4 more | 2012-02-14 |
| 8112306 | System and method for facilitating triggers and workflows in workforce optimization | Thomas Lyerly, Nick McLean | 2012-02-07 |
| 8112298 | Systems and methods for workforce optimization | John Morgan Bourne, Ed Murray, Jeff Iannone, Nick McLean, Mike Bourke +4 more | 2012-02-07 |
| 8108237 | Systems for integrating contact center monitoring, training and scheduling | John Morgan Bourne, Ed Murray, Jeff Iannone, Nick McLean, Mike Bourke +4 more | 2012-01-31 |
| 8078486 | Systems and methods for providing workforce optimization to branch and back offices | Nicholas Alexander McLean, Daryl Demos, Michael R. Bourke, Jason Fama | 2011-12-13 |