Issued Patents All Time
Showing 1–16 of 16 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11687866 | Use of analytics methods for personalized guidance | Joseph Watson, Oren Meshulam STERN, Martin McCreesh | 2023-06-27 |
| 11568420 | Analysis of customer feedback surveys | Christopher J. Jeffs, Dror Daniel Ziv, Scott Blacker | 2023-01-31 |
| 10740712 | Use of analytics methods for personalized guidance | Joseph Watson, Oren Meshulam STERN, Martin McCreesh | 2020-08-11 |
| 8971517 | System and method for processing agent interactions | Shimon Keren, Jeff Iannone, Srivijaya Srinivasa | 2015-03-03 |
| 8705723 | Systems and methods for scheduling contact center agents | Jason Fama, Uri Peleg, Simon Shvarts, Mike Bourke, Vinod Prabhu | 2014-04-22 |
| 8670552 | System and method for integrated display of multiple types of call agent data | Shimon Keren, Jeff Iannone, Srivijaya Srinivasa | 2014-03-11 |
| 8515051 | Determining and displaying application usage data in a contact center environment | — | 2013-08-20 |
| 8396732 | System and method for integrated workforce and analytics | Simon Shvarts, Joseph Watson | 2013-03-12 |
| 8160233 | System and method for detecting and displaying business transactions | Shimon Keren, Jeff Iannone, Srivijaya Srinivasa | 2012-04-17 |
| 8117064 | Systems and methods for workforce optimization and analytics | John Morgan Bourne, Ed Murray, Jeff Iannone, Shimon Keren, Nick McLean +4 more | 2012-02-14 |
| 8112298 | Systems and methods for workforce optimization | John Morgan Bourne, Ed Murray, Jeff Iannone, Shimon Keren, Nick McLean +4 more | 2012-02-07 |
| 8108237 | Systems for integrating contact center monitoring, training and scheduling | John Morgan Bourne, Ed Murray, Jeff Iannone, Shimon Keren, Nick McLean +4 more | 2012-01-31 |
| 7949552 | Systems and methods for context drilling in workforce optimization | Shmuel Korenblit, Simon Shvarts, Ari Volcoff | 2011-05-24 |
| 7660406 | Systems and methods for integrating outsourcers | Jason Fama, Uri Peleg, Simon Shvarts, Mike Bourke, Vinod Prabhu | 2010-02-09 |
| 7660407 | Systems and methods for scheduling contact center agents | Jason Fama, Uri Peleg, Simon Shvarts, Mike Bourke, Vinod Prabhu | 2010-02-09 |
| 4319541 | Navigational aid | George P. Sullivan | 1982-03-16 |