Issued Patents All Time
Showing 26–45 of 45 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8126134 | Systems and methods for scheduling of outbound agents | — | 2012-02-28 |
| 8117064 | Systems and methods for workforce optimization and analytics | John Morgan Bourne, Ed Murray, Jeff Iannone, Shimon Keren, Nick McLean +4 more | 2012-02-14 |
| 8112298 | Systems and methods for workforce optimization | John Morgan Bourne, Ed Murray, Jeff Iannone, Shimon Keren, Nick McLean +4 more | 2012-02-07 |
| 8108237 | Systems for integrating contact center monitoring, training and scheduling | John Morgan Bourne, Ed Murray, Jeff Iannone, Shimon Keren, Nick McLean +4 more | 2012-01-31 |
| 8078486 | Systems and methods for providing workforce optimization to branch and back offices | Nicholas Alexander McLean, Shimon Keren, Daryl Demos, Michael R. Bourke | 2011-12-13 |
| 8015042 | Methods for long-range contact center staff planning utilizing discrete event simulation | Krithika Seetharaman, Edward Hamilton | 2011-09-06 |
| 7953621 | Systems and methods for displaying agent activity exceptions | Uri Peleg, Michael R. Bourke, Richard Lawrence, Sameet Vasant Joshi | 2011-05-31 |
| 7904481 | Workforce management system | Kaushik Deka, Geoff Chappell, Mike Zeoli, Amit Kumar | 2011-03-08 |
| 7864946 | Systems and methods for scheduling call center agents using quality data and correlation-based discovery | Michael R. Bourke, Edward Hamilton, Jeff Iannone, Illah Nourbakhsh, Joseph Watson +1 more | 2011-01-04 |
| 7853006 | Systems and methods for scheduling call center agents using quality data and correlation-based discovery | Michael R. Bourke, Edward Hamilton, Jeff Iannone, Illah Nourbakhsh, Joseph Watson +1 more | 2010-12-14 |
| 7826608 | Systems and methods for calculating workforce staffing statistics | Uri Peleg, Mike Bourke, Vinod Prabhu | 2010-11-02 |
| 7788286 | Method and apparatus for multi-contact scheduling | Illah Nourbakhsh, Ofer Matan, Scott Veach, Edward Hamilton, Alex Fukunaga | 2010-08-31 |
| 7752508 | Method and system for concurrent error identification in resource scheduling | Cheryl Hite, Tyler Morse, Ofer Matan, Tiffany Boehmer, Illah Nourbakhsh +4 more | 2010-07-06 |
| 7734783 | Systems and methods for determining allocations for distributed multi-site contact centers | Mike Bourke, Gal Josefsberg | 2010-06-08 |
| 7672746 | Systems and methods for automatic scheduling of a workforce | Edward Hamilton, Mike Bourke | 2010-03-02 |
| 7660406 | Systems and methods for integrating outsourcers | Uri Peleg, Simon Shvarts, Mike Bourke, James Gordon Nies, Vinod Prabhu | 2010-02-09 |
| 7660407 | Systems and methods for scheduling contact center agents | Uri Peleg, Simon Shvarts, Mike Bourke, James Gordon Nies, Vinod Prabhu | 2010-02-09 |
| 7281173 | Method and system for concurrent error identification in resource scheduling | Cheryl Hite, Tyler Morse, Ofer Matan, Tiffany Boehmer, Illah Nourbakhsh +4 more | 2007-10-09 |
| 6959405 | Method and system for concurrent error identification in resource scheduling | Cheryl Hite, Tyler Morse, Ofer Matan, Tiffany Boehmer, Illah Nourbakhsh +4 more | 2005-10-25 |
| 6952732 | Method and apparatus for multi-contact scheduling | Illah Nourbakhsh, Ofer Matan, Scott Veach, Edward Hamilton, Alex Fukunaga | 2005-10-04 |