Issued Patents All Time
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11736615 | Method, apparatus, and computer-readable medium for managing concurrent communications in a networked call center | Filipe Valeriano, Paulo Lapa, Hemerson Tacon | 2023-08-22 |
| 11146681 | Systems and methods for scheduling deferred queues | João Matias, Filipe Valeriano, João Tremoço | 2021-10-12 |
| 10929796 | Scheduling agents using skill group weights | Jason Fama, Richard Lawrence | 2021-02-23 |
| 10931824 | Scheduling agents using skill group weights | Jason Fama, Richard Lawrence | 2021-02-23 |
| 10931826 | Scheduling agents using skill group weights | Jason Fama, Richard Lawrence | 2021-02-23 |
| 10931823 | Scheduling agents using skill group weights | Jason Fama, Richard Lawrence | 2021-02-23 |
| 10929795 | Scheduling agents using skill group weights | Jason Fama, Richard Lawrence | 2021-02-23 |