Issued Patents All Time
Showing 26–50 of 69 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10147058 | Monitoring schedule adherence of call center agents | — | 2018-12-04 |
| 10135978 | Originating calls in a contact center either in a voice dialing mode or a text dialing mode | Karl H. Koster | 2018-11-20 |
| 9942392 | Using a speech analytics system to control recording contact center calls in various contexts | Karl H. Koster | 2018-04-10 |
| 9936066 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Steven K. Mammen, Karl H. Koster, Ellwood I. Neuer, III | 2018-04-03 |
| 9924040 | Forecasting and scheduling campaigns involving different channels of communication | Ellwood I. Neuer, III, Christopher S. Haggerty | 2018-03-20 |
| 9894204 | Pacing outbound communications that generate inbound communications | Christopher S. Haggerty | 2018-02-13 |
| 9882944 | Handling audio path failure and poor quality of service for voice calls in a contact center | James K. Noble, Jr., Christopher S. Haggerty, Marcin Pycko, Chad Hitchcock | 2018-01-30 |
| 9854097 | Configuring contact center components for real time speech analytics | — | 2017-12-26 |
| 9787840 | Forecasting and scheduling campaigns involving different channels of communication | Ellwood I. Neuer, III, Christopher S. Haggerty | 2017-10-10 |
| 9779760 | Architecture for processing real time event notifications from a speech analytics system | Karl H. Koster | 2017-10-03 |
| 9779729 | Predicting outcomes for events based on voice characteristics and content of a voice sample of a contact center communication | Christopher S. Haggerty | 2017-10-03 |
| 9742915 | Dynamic display of real time speech analytics agent alert indications in a contact center | Rajesh S. Daddi | 2017-08-22 |
| 9736304 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Ellwood I. Neuer, III, Christopher S. Haggerty | 2017-08-15 |
| 9712675 | Configuring contact center components for real time speech analytics | — | 2017-07-18 |
| 9692893 | Pacing outbound communications that generate inbound communications | Christopher S. Haggerty | 2017-06-27 |
| 9692895 | Management system for using speech analytics to enhance contact center agent conformance | Jennifer Blackwell, Karl H. Koster | 2017-06-27 |
| 9600789 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Ellwood I. Neuer, III, Christopher S. Haggerty | 2017-03-21 |
| 9552812 | Predicting outcomes for events based on voice characteristics and content of a voice sample of a contact center communication | Christopher S. Haggerty | 2017-01-24 |
| 9531881 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Ellwood I. Neuer, III, Christopher S. Haggerty | 2016-12-27 |
| 9531877 | Pacing outbound communications that generate inbound communications | Christopher S. Haggerty | 2016-12-27 |
| 9472188 | Predicting outcomes for events based on voice characteristics and content of a contact center communication | Christopher S. Haggerty | 2016-10-18 |
| 9473634 | Management system for using speech analytics to enhance contact center agent conformance | Jennifer Blackwell, Karl H. Koster | 2016-10-18 |
| 9456076 | Handling audio path failure and poor quality of service for voice calls in a contact center | James K. Noble, Jr., Christopher S. Haggerty, Marcin Pycko, Chad Hitchcock | 2016-09-27 |
| 9456083 | Configuring contact center components for real time speech analytics | — | 2016-09-27 |
| 9438730 | Using a speech analytics system to offer callbacks | Bryan T. Lillard, Parimal Patel, Eyob Mekonnen | 2016-09-06 |