Issued Patents All Time
Showing 1–25 of 130 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11683411 | Processing blocked session initiation protocol (SIP) calls in a contact center call handler | — | 2023-06-20 |
| 11575787 | Originating group text calls in a contact center | Jason P. Ouimette | 2023-02-07 |
| 11542011 | Enhanced abandoned call recovery for a contact center | Jason P. Ouimette, Jason S. Conner | 2023-01-03 |
| 11496899 | Indicating number sources used to define a whitelist for a smartphone-based robocall blocking process | — | 2022-11-08 |
| 11431846 | Communication attempts management system for managing a dialer in a contact center | — | 2022-08-30 |
| 11283925 | Pacing limited-content text messages | Christopher S. Haggerty | 2022-03-22 |
| 11089157 | Agent speech coaching management using speech analytics | Mary Tabitha Lumsden, Jonathan W. West | 2021-08-10 |
| 11082558 | Originating group text calls in a contact center | Jason P. Ouimette | 2021-08-03 |
| 10917521 | Handling a callback call in a contact center in response to a limited-content message | Guilherme A Miranda Villarinho | 2021-02-09 |
| 10891940 | Optimization of speech analytics system recognition thresholds for target word identification in a contact center | Steven K. Mammen, Patrick M. McDaniel | 2021-01-12 |
| 10880437 | Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication | Ellwood I. Neuer, III, Christopher S. Haggerty | 2020-12-29 |
| 10785370 | Communication attempts management system for managing a predictive dialer in a contact center | Jason P. Ouimette, Christopher S. Haggerty | 2020-09-22 |
| 10750021 | Handling a callback call in a contact center in response to a limited-content message | Guilherme A Miranda Villarinho | 2020-08-18 |
| 10742795 | Limited-content messaging system for a contact center | Guilherme Villarinho | 2020-08-11 |
| 10742810 | Dialing a telephone number subject to an autodialer prohibition in a contact center | Teresa Gudger | 2020-08-11 |
| 10674011 | Enhanced abandoned call recovery for a contact center | Jason P. Ouimette, Jason S. Conner | 2020-06-02 |
| 10623567 | Facilitating agent management of consent for a party associated with multiple telephone numbers | Andy E. Perdue | 2020-04-14 |
| 10601996 | Answering machine detection for a contact center | Richard Holman, Chad Hitchcock, Marlon F. Araujo | 2020-03-24 |
| 10554821 | Identifying and processing neighbor spoofed telephone calls in a VoIP-based telecommunications network | — | 2020-02-04 |
| 10530928 | Answering machine detection (“AMD”) for a contact center by using AMD meta-data | Jason P. Ouimette, James K. Noble, Jr. | 2020-01-07 |
| 10523814 | Robocall management system | Mark Moore | 2019-12-31 |
| 10523816 | Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication | Ellwood I. Neuer, III, Christopher S. Haggerty | 2019-12-31 |
| 10516781 | Originating calls in a contact center either in a voice dialing mode or a text dialing mode | Jason P. Ouimette | 2019-12-24 |
| 10477023 | Using enhanced answering machine detection (“AMD”) to detect reassigned numbers | — | 2019-11-12 |
| 10469666 | Agent interaction with a party using multiple channels of communication | Christopher S. Haggerty | 2019-11-05 |