Issued Patents All Time
Showing 1–22 of 22 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10880437 | Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication | Christopher S. Haggerty, Karl H. Koster | 2020-12-29 |
| 10567582 | Managing multiple agent communication sessions in a contact center | James K. Noble, Jr. | 2020-02-18 |
| 10523816 | Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication | Karl H. Koster, Christopher S. Haggerty | 2019-12-31 |
| 10306055 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Steven K. Mammen, Jason P. Ouimette, Karl H. Koster | 2019-05-28 |
| 10284723 | Managing multiple agent communication sessions in a contact center | James K. Noble, Jr. | 2019-05-07 |
| 10237405 | Management of checkpoint meta-data for call recordings in a contact center | Karl H. Koster, Jason P. Ouimette | 2019-03-19 |
| 10218849 | Providing compliance enforcement for manually dialed wireless numbers in a contact center | Chad Hitchcock | 2019-02-26 |
| 9936066 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Steven K. Mammen, Karl H. Koster, Jason P. Ouimette | 2018-04-03 |
| 9924040 | Forecasting and scheduling campaigns involving different channels of communication | Jason P. Ouimette, Christopher S. Haggerty | 2018-03-20 |
| 9787840 | Forecasting and scheduling campaigns involving different channels of communication | Jason P. Ouimette, Christopher S. Haggerty | 2017-10-10 |
| 9736304 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Jason P. Ouimette, Christopher S. Haggerty | 2017-08-15 |
| 9635183 | Providing compliance enforcement for manually dialed wireless numbers in a contact center | Chad Hitchcock | 2017-04-25 |
| 9600789 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Jason P. Ouimette, Christopher S. Haggerty | 2017-03-21 |
| 9531881 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Jason P. Ouimette, Christopher S. Haggerty | 2016-12-27 |
| 9426291 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Jason P. Ouimette, Christopher S. Haggerty | 2016-08-23 |
| 9420102 | Providing compliance enforcement for manually dialed wireless numbers in a contact center | Chad Hitchcock | 2016-08-16 |
| 9398148 | Calling party number selection for outbound calls | Ruby Amastha Fields, Juderic Trinidad, Karl H. Koster, Theodore Ray Abbott, II | 2016-07-19 |
| 9350861 | Using location based services for determining a calling window | Howard S. Leary, Jason P. Ouimette | 2016-05-24 |
| 9203964 | Providing compliance enforcement for manually dialed wireless numbers in a contact center | Chad Hitchcock | 2015-12-01 |
| 8989814 | Providing compliance enforcement for manually dialed wireless numbers in a contact center | Chad Hitchcock | 2015-03-24 |
| 8738076 | Providing compliance enforcement for manually dialed wireless numbers in a contact center | Chad Hitchcock | 2014-05-27 |
| 8712032 | Using location based services for determining a calling window | Howard S. Leary, Jason P. Ouimette | 2014-04-29 |