Issued Patents All Time
Showing 25 most recent of 55 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11790896 | Detecting non-verbal, audible communication conveying meaning | Patrick M. McDaniel | 2023-10-17 |
| 11641425 | Handling an outbound call reaching a voicemail service | Chad Hitchcock | 2023-05-02 |
| 11283925 | Pacing limited-content text messages | Karl H. Koster | 2022-03-22 |
| 11132993 | Detecting non-verbal, audible communication conveying meaning | Patrick M. McDaniel | 2021-09-28 |
| 11102622 | Best time to send limited-content text messages to parties | — | 2021-08-24 |
| 11095775 | Handling an outbound call reaching a voicemail service | Chad Hitchcock | 2021-08-17 |
| 10965806 | Auto-correcting voice quality in real-time | — | 2021-03-30 |
| 10880437 | Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication | Ellwood I. Neuer, III, Karl H. Koster | 2020-12-29 |
| 10847140 | Using semantically related search terms for speech and text analytics | Jason S. Conner | 2020-11-24 |
| 10785370 | Communication attempts management system for managing a predictive dialer in a contact center | Karl H. Koster, Jason P. Ouimette | 2020-09-22 |
| 10523816 | Transferring an interaction between an agent at a contact center and a party from a first channel of communication to a second channel of communication | Ellwood I. Neuer, III, Karl H. Koster | 2019-12-31 |
| 10469666 | Agent interaction with a party using multiple channels of communication | Karl H. Koster | 2019-11-05 |
| 10462295 | Communication attempts management system for managing a predictive dialer in a contact center | Karl H. Koster, Jason P. Ouimette | 2019-10-29 |
| 10410428 | Providing technical support in an augmented reality environment | Lewis J. Reeder | 2019-09-10 |
| 10360735 | Providing technical support in an augmented reality environment | Lewis J. Reeder | 2019-07-23 |
| 10212200 | Handling audio path failure and poor quality of service for voice calls in a contact center | James K. Noble, Jr., Chad Hitchcock, Marcin Pycko, Jason P. Ouimette | 2019-02-19 |
| 10129407 | Bridging a third party onto a contact center communication | Karl H. Koster | 2018-11-13 |
| 10110749 | Bridging a third party onto a contact center communication | Karl H. Koster | 2018-10-23 |
| 10033870 | Agent interaction with a party using multiple channels of communication | Karl H. Koster | 2018-07-24 |
| 9924040 | Forecasting and scheduling campaigns involving different channels of communication | Jason P. Ouimette, Ellwood I. Neuer, III | 2018-03-20 |
| 9894204 | Pacing outbound communications that generate inbound communications | Jason P. Ouimette | 2018-02-13 |
| 9882944 | Handling audio path failure and poor quality of service for voice calls in a contact center | James K. Noble, Jr., Jason P. Ouimette, Marcin Pycko, Chad Hitchcock | 2018-01-30 |
| 9880807 | Multi-component viewing tool for contact center agents | Karl H. Koster | 2018-01-30 |
| 9813559 | Addressing trunk-related resource deficiencies for a predictive dialer using a dynamic pacing algorithm | James K. Noble, Jr. | 2017-11-07 |
| 9787840 | Forecasting and scheduling campaigns involving different channels of communication | Ellwood I. Neuer, III, Jason P. Ouimette | 2017-10-10 |