Issued Patents All Time
Showing 1–10 of 10 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11790896 | Detecting non-verbal, audible communication conveying meaning | Christopher S. Haggerty | 2023-10-17 |
| 11132993 | Detecting non-verbal, audible communication conveying meaning | Christopher S. Haggerty | 2021-09-28 |
| 10891940 | Optimization of speech analytics system recognition thresholds for target word identification in a contact center | Steven K. Mammen, Karl H. Koster | 2021-01-12 |
| 9807235 | Utilizing predictive models to improve predictive dialer pacing capabilities | Shang Gao | 2017-10-31 |
| 9723144 | Utilizing predictive models to improve predictive dialer pacing capabilities | Shang Gao | 2017-08-01 |
| 9614960 | Automatic calling list scheduler | — | 2017-04-04 |
| 9426281 | Automatic calling list scheduler | — | 2016-08-23 |
| 9363378 | Processing stored voice messages to identify non-semantic message characteristics | Karl H. Koster | 2016-06-07 |
| 8867728 | Managing reserve agents in a contact center | Karl H. Koster | 2014-10-21 |
| 8834175 | Downloadable training content for contact center agents | Rajesh S. Daddi, Karl H. Koster | 2014-09-16 |