| 11790896 |
Detecting non-verbal, audible communication conveying meaning |
Christopher S. Haggerty |
2023-10-17 |
| 11132993 |
Detecting non-verbal, audible communication conveying meaning |
Christopher S. Haggerty |
2021-09-28 |
| 10891940 |
Optimization of speech analytics system recognition thresholds for target word identification in a contact center |
Steven K. Mammen, Karl H. Koster |
2021-01-12 |
| 9807235 |
Utilizing predictive models to improve predictive dialer pacing capabilities |
Shang Gao |
2017-10-31 |
| 9723144 |
Utilizing predictive models to improve predictive dialer pacing capabilities |
Shang Gao |
2017-08-01 |
| 9614960 |
Automatic calling list scheduler |
— |
2017-04-04 |
| 9426281 |
Automatic calling list scheduler |
— |
2016-08-23 |
| 9363378 |
Processing stored voice messages to identify non-semantic message characteristics |
Karl H. Koster |
2016-06-07 |
| 8867728 |
Managing reserve agents in a contact center |
Karl H. Koster |
2014-10-21 |
| 8834175 |
Downloadable training content for contact center agents |
Rajesh S. Daddi, Karl H. Koster |
2014-09-16 |