Issued Patents All Time
Showing 1–25 of 47 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10567582 | Managing multiple agent communication sessions in a contact center | Ellwood I. Neuer, III | 2020-02-18 |
| 10530928 | Answering machine detection (“AMD”) for a contact center by using AMD meta-data | Jason P. Ouimette, Karl H. Koster | 2020-01-07 |
| 10284723 | Managing multiple agent communication sessions in a contact center | Ellwood I. Neuer, III | 2019-05-07 |
| 10225404 | Accurate dispositioning of a telephone call by reconciling cause codes with in-band audio information | Chad Hitchcock | 2019-03-05 |
| 10212200 | Handling audio path failure and poor quality of service for voice calls in a contact center | Chad Hitchcock, Marcin Pycko, Jason P. Ouimette, Christopher S. Haggerty | 2019-02-19 |
| 9942402 | Telephone call processing modifications related to call acceptance for an incoming call received at a contact center | — | 2018-04-10 |
| 9882944 | Handling audio path failure and poor quality of service for voice calls in a contact center | Christopher S. Haggerty, Jason P. Ouimette, Marcin Pycko, Chad Hitchcock | 2018-01-30 |
| 9813559 | Addressing trunk-related resource deficiencies for a predictive dialer using a dynamic pacing algorithm | Christopher S. Haggerty | 2017-11-07 |
| 9787839 | Accurate dispositioning of a telephone call by reconciling cause codes with in-band audio information | Chad Hitchcock | 2017-10-10 |
| 9781264 | Best time to communicate with parties having multiple contacts | Christopher S. Haggerty | 2017-10-03 |
| 9736303 | Best time to call parties having multiple contacts | Christopher S. Haggerty | 2017-08-15 |
| 9736307 | Telephone call processing modifications related to call acceptance for an incoming call received at a contact center | — | 2017-08-15 |
| 9686747 | Regulate current battery usage of a mobile device | Christopher S. Haggerty | 2017-06-20 |
| 9560210 | Telephone call processing modifications related to call acceptance for an incoming call received at a contact center | — | 2017-01-31 |
| 9538009 | Accurate dispositioning of a telephone call by reconciliating cause codes with in-band audio information | Chad Hitchcock | 2017-01-03 |
| 9520732 | Regulate current battery usage of a mobile device | Christopher S. Haggerty | 2016-12-13 |
| 9456076 | Handling audio path failure and poor quality of service for voice calls in a contact center | Christopher S. Haggerty, Marcin Pycko, Chad Hitchcock, Jason P. Ouimette | 2016-09-27 |
| 9431842 | Regulate the charging of a mobile device | Christopher S. Haggerty | 2016-08-30 |
| 9325841 | Determining whether the local time where a mobile device is located is within a calling window of time | Jason P. Ouimette, Karl H. Koster, Christopher S. Haggerty | 2016-04-26 |
| 9319525 | Best time to call parties having multiple contacts | Christopher S. Haggerty | 2016-04-19 |
| 9083800 | Agent-centric processing of prioritized outbound contact lists | Karl H. Koster | 2015-07-14 |
| 8965779 | Fulfilling staffing requirements via an interactive voice response system | Jason P. Ouimette | 2015-02-24 |
| 8935172 | Fulfilling staffing requirements via an interactive voice response system | Jason P. Ouimette | 2015-01-13 |
| 8917852 | Agent-centric processing of prioritized outbound contact lists | Karl H. Koster | 2014-12-23 |
| 8811581 | Reporting unavailable trunk-related resources for a predictive dialer using a dynamic pacing algorithm | — | 2014-08-19 |