Issued Patents All Time
Showing 26–47 of 47 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8781092 | Systems and methods for callback processing | — | 2014-07-15 |
| 8761375 | Unpaid break time for contact center agents | Ruby Amastha Fields | 2014-06-24 |
| 8731174 | Early scheduled break allowance for contact center agents | Jason P. Ouimette | 2014-05-20 |
| 8675839 | Reporting unavailable trunk-related resources for a predictive dialer using a dynamic pacing algorithm | — | 2014-03-18 |
| 8654964 | Agent-centric processing of prioritized outbound contact lists | Karl H. Koster | 2014-02-18 |
| 8644489 | Forced schedule adherence for contact center agents | Jason P. Ouimette | 2014-02-04 |
| 8594303 | Unpaid break time for contact center agents | Ruby Amastha Fields | 2013-11-26 |
| 8553873 | Revising outbound forecasts and corresponding schedules based on performance data | — | 2013-10-08 |
| 8535059 | Learning management system for call center agents | Karl H. Koster | 2013-09-17 |
| 8538006 | Systems, methods, and computer program products for providing interactive interfaces to call center agents | — | 2013-09-17 |
| 8488769 | Non-scheduled training for an agent in a call center | Karl H. Koster | 2013-07-16 |
| 8391466 | Generating communication forecasts and schedules based on multiple outbound campaigns | — | 2013-03-05 |
| 8254555 | Systems and methods for managing inbound calls and outbound calls for a specific agent | — | 2012-08-28 |
| 8233609 | Systems and methods for managing call processing for a specific agent | — | 2012-07-31 |
| 8036374 | Systems and methods for detecting call blocking devices or services | — | 2011-10-11 |
| 7587040 | Systems and methods for detecting false signals on an outbound call | — | 2009-09-08 |
| RE39012 | Snowmobile steering ski | — | 2006-03-14 |
| 6626444 | Snowmobile steering ski | — | 2003-09-30 |
| 6356634 | System for pre-recording and later interactive playback of scripted messages during a call engagement | — | 2002-03-12 |
| 6267392 | Snowmobile steering ski | — | 2001-07-31 |
| 6012728 | Snowmobile steering ski | — | 2000-01-11 |
| 5700020 | Snowmobile steering ski | — | 1997-12-23 |