Issued Patents All Time
Showing 26–50 of 130 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10462295 | Communication attempts management system for managing a predictive dialer in a contact center | Christopher S. Haggerty, Jason P. Ouimette | 2019-10-29 |
| 10306055 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Steven K. Mammen, Jason P. Ouimette, Ellwood I. Neuer, III | 2019-05-28 |
| 10277745 | Answering machine detection for a contact center | Marlon F. Araujo, Richard Holman, Chad Hitchcock | 2019-04-30 |
| 10237405 | Management of checkpoint meta-data for call recordings in a contact center | Ellwood I. Neuer, III, Jason P. Ouimette | 2019-03-19 |
| 10212283 | Live call debugging and monitoring tool for an interactive voice response unit | Shang Gao, Denney A. Burkholder | 2019-02-19 |
| 10205827 | Controlling a secure audio bridge during a payment transaction | Marcin Pycko | 2019-02-12 |
| 10205699 | Calling party number selection for outbound telephone calls to mitigate robocalling processing impacts | — | 2019-02-12 |
| 10194027 | Reviewing call checkpoints in agent call recording in a contact center | Rajesh S. Daddi | 2019-01-29 |
| 10182034 | Calling party number selection for outbound telephone calls to mitigate robocall processing impacts | — | 2019-01-15 |
| 10154137 | Dialing a VOIP telephone number subject to an autodialer prohibition in a contact center | Teresa Gudger | 2018-12-11 |
| 10148818 | Using enhanced answering machine detection (“AMD”) to detect reassigned numbers | — | 2018-12-04 |
| 10135978 | Originating calls in a contact center either in a voice dialing mode or a text dialing mode | Jason P. Ouimette | 2018-11-20 |
| 10129407 | Bridging a third party onto a contact center communication | Christopher S. Haggerty | 2018-11-13 |
| 10110749 | Bridging a third party onto a contact center communication | Christopher S. Haggerty | 2018-10-23 |
| 10033870 | Agent interaction with a party using multiple channels of communication | Christopher S. Haggerty | 2018-07-24 |
| 10021245 | Aural communication status indications provided to an agent in a contact center | Guilherme Villarinho | 2018-07-10 |
| 9998595 | Managing contact attempts to an account in a contact center | Andy E. Perdue | 2018-06-12 |
| 9942392 | Using a speech analytics system to control recording contact center calls in various contexts | Jason P. Ouimette | 2018-04-10 |
| 9936066 | Reviewing portions of telephone call recordings in a contact center using topic meta-data records | Steven K. Mammen, Ellwood I. Neuer, III, Jason P. Ouimette | 2018-04-03 |
| 9883036 | Using a speech analytics system to control whisper audio | Marcin Pycko | 2018-01-30 |
| 9880807 | Multi-component viewing tool for contact center agents | Christopher S. Haggerty | 2018-01-30 |
| 9876907 | Call record processing module for controlling call origination in voice and text-based dialer components in a contact center | Mary Tabitha Lumsden | 2018-01-23 |
| 9848082 | Agent assisting system for processing customer enquiries in a contact center | Brian T. Lillard | 2017-12-19 |
| 9787835 | Protecting sensitive information provided by a party to a contact center | Marcin Pycko | 2017-10-10 |
| 9779760 | Architecture for processing real time event notifications from a speech analytics system | Jason P. Ouimette | 2017-10-03 |