Issued Patents All Time
Showing 76–100 of 130 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9307084 | Protecting sensitive information provided by a party to a contact center | Marcin Pycko | 2016-04-05 |
| 9299343 | Contact center speech analytics system having multiple speech analytics engines | Christopher S. Haggerty | 2016-03-29 |
| 9256774 | Using quick response codes to generate an electronic consent database | — | 2016-02-09 |
| 9225833 | Management system for using speech analytics to enhance contact center agent conformance | Jennifer Blackwell, Jason P. Ouimette | 2015-12-29 |
| 9210262 | Using a speech analytics system to control pre-recorded scripts for debt collection calls | Edward G. Hodges, Jr. | 2015-12-08 |
| 9172783 | Integrating two-dimensional barcodes and embedded links with call center operation | — | 2015-10-27 |
| 9160854 | Reviewing call checkpoints in agent call recordings in a contact center | Rajesh S. Daddi | 2015-10-13 |
| 9154623 | Using a speech analytics system to control recording contact center calls in various contexts | Jason P. Ouimette | 2015-10-06 |
| 9123009 | Equitable shift rotation and efficient assignment mechanisms for contact center agents | Thomas Etter, Deena S. Etter | 2015-09-01 |
| 9116951 | Identifying information resources for contact center agents based on analytics | Christopher S. Haggerty | 2015-08-25 |
| 9112974 | Checkpoint widget for indicating checkpoint status information to an agent in a contact center | Joshua A. Wilsie, Jason P. Ouimette | 2015-08-18 |
| 9083800 | Agent-centric processing of prioritized outbound contact lists | James K. Noble, Jr. | 2015-07-14 |
| 9082094 | Equitable shift rotation and efficient assignment mechanisms for contact center agents | Thomas Etter, Deena S. Etter | 2015-07-14 |
| 9077828 | Using two-dimensional barcodes with general purpose reloadable cards to facilitate access to a contact center | — | 2015-07-07 |
| 9065915 | Sending callback text messages from a contact center | Brian T. Lillard | 2015-06-23 |
| 9036811 | Dialing a telephone number subject to an autodialer prohibition in a contact center | Teresa Gudger | 2015-05-19 |
| 9037119 | Dialing wireless skip-trace numbers in a contact center | Teresa Gudger | 2015-05-19 |
| 9031212 | Determining a call abandonment rate using a speech analytics system | — | 2015-05-12 |
| 9020920 | Identifying information resources for contact center agents based on analytics | Christopher S. Haggerty | 2015-04-28 |
| 9020141 | Processing an outbound call campaign having multiple abandonment rates | Jeffery D. Gibbs, Christopher S. Haggerty | 2015-04-28 |
| 9014364 | Contact center speech analytics system having multiple speech analytics engines | Christopher S. Haggerty | 2015-04-21 |
| 8995648 | Processing an outbound call campaign having multiple abandonment rates | Jeffery D. Gibbs, Christopher S. Haggerty | 2015-03-31 |
| 8934870 | Determining whether the local time for a location where a mobile device is located is within a calling window of time | Jason P. Ouimette, Christopher S. Haggerty | 2015-01-13 |
| 8917852 | Agent-centric processing of prioritized outbound contact lists | James K. Noble, Jr. | 2014-12-23 |
| 8873720 | Recording contact center calls in various consent contexts | Jason P. Ouimette | 2014-10-28 |