Issued Patents All Time
Showing 101–125 of 130 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8867728 | Managing reserve agents in a contact center | Patrick M. McDaniel | 2014-10-21 |
| 8834175 | Downloadable training content for contact center agents | Rajesh S. Daddi, Patrick M. McDaniel | 2014-09-16 |
| 8831204 | Protecting sensitive information provided by a party to a contact center | Marcin Pycko, Ruby Amastha Fields | 2014-09-09 |
| 8787953 | Integrating two-dimensional barcodes and embedded links with call center operation | — | 2014-07-22 |
| 8781107 | Managing electronic consent for calling campaigns | — | 2014-07-15 |
| 8774391 | Integrating embedded links with call center operation | Christopher S. Haggerty | 2014-07-08 |
| 8693644 | Management system for using speech analytics to enhance agent compliance for debt collection calls | Edward G. Hodges, Jr. | 2014-04-08 |
| 8681955 | Feedback control of a predictive dialer using telemarketing call abandonment rates | — | 2014-03-25 |
| 8654964 | Agent-centric processing of prioritized outbound contact lists | James K. Noble, Jr. | 2014-02-18 |
| 8649499 | Communication analytics training management system for call center agents | Christopher S. Haggerty | 2014-02-11 |
| 8548133 | Managing electronic consent for calling campaigns | — | 2013-10-01 |
| 8543411 | Systems and methods for detecting counterfeit pharmaceutical drugs at the point of retail sale | — | 2013-09-24 |
| 8535059 | Learning management system for call center agents | James K. Noble, Jr. | 2013-09-17 |
| 8537983 | Multi-component viewing tool for contact center agents | Christopher S. Haggerty | 2013-09-17 |
| 8532283 | Integrating embedded links with call center operation | Christopher S. Haggerty | 2013-09-10 |
| 8526922 | Integrating two-dimensional barcodes and embedded links with call center operation | — | 2013-09-03 |
| 8488769 | Non-scheduled training for an agent in a call center | James K. Noble, Jr. | 2013-07-16 |
| 7520429 | Systems and methods for an electronic programmable merchandise tag | — | 2009-04-21 |
| 6801766 | Method and system for transmitting call related information from a telecommunications network to a pager | Kenneth Buchanan | 2004-10-05 |
| 6697469 | Method and system for implementing calling-party-pays telecommunication services | — | 2004-02-24 |
| 6393278 | Method and system for transmitting call related information from a telecommunications network to a pager | Kenneth Buchanan | 2002-05-21 |
| 6356756 | Method and system for routing calls to a wireless telecommunications services platform | — | 2002-03-12 |
| 6259914 | Method and apparatus for implementing international wireless roaming | — | 2001-07-10 |
| 6253081 | Method and system for providing roaming service in a telecommunications system that is partially enabled for local number portability | — | 2001-06-26 |
| 6240293 | Method and system for providing local number portability in a wireless telecommunications environment | — | 2001-05-29 |