Issued Patents All Time
Showing 51–69 of 69 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9426291 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Ellwood I. Neuer, III, Christopher S. Haggerty | 2016-08-23 |
| 9350866 | Using a speech analytics system to offer callbacks | Eyob Mekonnen, Brian T. Lillard, Parimal Patel | 2016-05-24 |
| 9350861 | Using location based services for determining a calling window | Howard S. Leary, Ellwood I. Neuer, III | 2016-05-24 |
| 9325841 | Determining whether the local time where a mobile device is located is within a calling window of time | James K. Noble, Jr., Karl H. Koster, Christopher S. Haggerty | 2016-04-26 |
| 9313632 | Determining whether the local time for a location where a mobile device is located is within a calling window of time | Christopher S. Haggerty, Karl H. Koster | 2016-04-12 |
| 9225833 | Management system for using speech analytics to enhance contact center agent conformance | Karl H. Koster, Jennifer Blackwell | 2015-12-29 |
| 9191508 | Using a speech analytics system to offer callbacks | Eyob Mekonnen, Parimal Patel, Brian T. Lillard | 2015-11-17 |
| 9172798 | Determining calling windows for called telephone numbers | Juderic Trinidad | 2015-10-27 |
| 9160853 | Dynamic display of real time speech analytics agent alert indications in a contact center | Rajesh S. Daddi | 2015-10-13 |
| 9154623 | Using a speech analytics system to control recording contact center calls in various contexts | Karl H. Koster | 2015-10-06 |
| 9112974 | Checkpoint widget for indicating checkpoint status information to an agent in a contact center | Joshua A. Wilsie, Karl H. Koster | 2015-08-18 |
| 8965779 | Fulfilling staffing requirements via an interactive voice response system | James K. Noble, Jr. | 2015-02-24 |
| 8935172 | Fulfilling staffing requirements via an interactive voice response system | James K. Noble, Jr. | 2015-01-13 |
| 8934870 | Determining whether the local time for a location where a mobile device is located is within a calling window of time | Christopher S. Haggerty, Karl H. Koster | 2015-01-13 |
| 8909198 | Customized dialing procedures for outbound calls | Juderic Trinidad | 2014-12-09 |
| 8873720 | Recording contact center calls in various consent contexts | Karl H. Koster | 2014-10-28 |
| 8731174 | Early scheduled break allowance for contact center agents | James K. Noble, Jr. | 2014-05-20 |
| 8712032 | Using location based services for determining a calling window | Howard S. Leary, Ellwood I. Neuer, III | 2014-04-29 |
| 8644489 | Forced schedule adherence for contact center agents | James K. Noble, Jr. | 2014-02-04 |