Issued Patents All Time
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8938063 | Contact center service monitoring and correcting | Murray Jenson, Sarah H. Kiefhaber, Joylee E. Kohler | 2015-01-20 |
| 8811597 | Contact center performance prediction | Murray Jenson, Sarah H. Kiefhaber, Joylee E. Kohler, Douglas W. Swartz | 2014-08-19 |
| 7809127 | Method for discovering problem agent behaviors | Murray Jenson, Joylee E. Kohler, Henry R. Paddock, Katherine A. Sobus, David Zanoni | 2010-10-05 |
| 7711104 | Multi-tasking tracking agent | Andrew D. Flockhart, Thomas L. Hemm, Sarah H. Kiefhaber, Joylee E. Kohler, Gary Olmsted +1 more | 2010-05-04 |
| 6847714 | Accent-based matching of a communicant with a call-center agent | Sharmistha Das, Kenneth B. Jensen, Joylee E. Kohler, Valentine C. Matula, Richard A. Windhausen | 2005-01-25 |