Issued Patents All Time
Showing 1–25 of 85 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10671600 | Communications-enabled dynamic social network routing utilizing presence | David Bengtson, Andrew J. Cammer, Eugene P. Mathews, Christopher Moss, Douglas W. Swartz +1 more | 2020-06-02 |
| 10579947 | System and method for scheduling based on service completion objectives | Joylee E. Kohler, Robert C. Steiner | 2020-03-03 |
| 9781263 | Context-based dynamic adjustment to pacing algorithm | Joylee E. Kohler, Robert C. Steiner | 2017-10-03 |
| 9571654 | Bitmaps for next generation contact center | Robert C. Steiner | 2017-02-14 |
| 9253310 | Outbound effectiveness through management of idle agent pool | Tore Christensen, Alan David Eicholz, Katherine A. Sobus | 2016-02-02 |
| 9118765 | Agent skill promotion and demotion based on contact center state | Joylee E. Kohler, Robert C. Steiner | 2015-08-25 |
| 9100480 | Adjustment of contact routing decisions to reward agent behavior | Joylee E. Kohler, Robert C. Steiner | 2015-08-04 |
| 9025761 | Method and apparatus for assessing the status of work waiting for service | Larry John Roybal, Robert C. Steiner | 2015-05-05 |
| 8965878 | Qualifier set creation for work assignment engine | Robert C. Steiner, Joylee E. Kohler | 2015-02-24 |
| 8953775 | System, method, and apparatus for determining effectiveness of advanced call center routing algorithms | Robert C. Steiner, Joylee E. Kohler | 2015-02-10 |
| 8903080 | Goal-based estimated wait time | Joylee E. Kohler, Robert C. Steiner | 2014-12-02 |
| 8891747 | Method and apparatus for assessing the status of work waiting for service | Larry John Roybal, Robert C. Steiner | 2014-11-18 |
| 8761380 | Adaptive estimated wait time predictor | Joylee E. Kohler, Robert C. Steiner, William H. Jolicoeur | 2014-06-24 |
| 8751274 | Method and apparatus for assessing the status of work waiting for service | Larry John Roybal, Robert C. Steiner | 2014-06-10 |
| 8738412 | Method and apparatus for supporting individualized selection rules for resource allocation | Larry John Roybal, Robert C. Steiner | 2014-05-27 |
| 8724796 | Estimation of expected value for remaining work time for contact center agents | George Erhart, Valentine C. Matula, David Skiba | 2014-05-13 |
| 8718269 | Risks for waiting for well-matched | Joylee E. Kohler, Robert C. Steiner | 2014-05-06 |
| 8718268 | Customer service teaming | Robert C. Steiner, Joylee E. Kohler | 2014-05-06 |
| 8718267 | Analytics feedback and routing | Joylee E. Kohler, Robert C. Steiner | 2014-05-06 |
| 8699695 | Automatic call notification groups | Robert C. Steiner, Joylee E. Kohler | 2014-04-15 |
| 8699691 | Multi-tasking relief | Joylee E. Kohler, Robert C. Steiner | 2014-04-15 |
| 8688684 | Qualifier set creation for work assignment engine | Robert C. Steiner, Joylee E. Kohler | 2014-04-01 |
| 8675860 | Training optimizer for contact center agents | Alan David Eicholz, Tore Christensen, Katherine A. Sobus | 2014-03-18 |
| 8670550 | Automated mechanism for populating and maintaining data structures in a queueless contact center | Robert C. Steiner | 2014-03-11 |
| 8644491 | Mechanism for multisite service state description | Robert C. Steiner | 2014-02-04 |