Issued Patents All Time
Showing 26–50 of 64 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10515150 | Data driven speech enabled self-help systems and methods of operating thereof | Yoni Lev, Tamir Tapuhi, Avraham Faizakof, Amir Lev-Tov | 2019-12-24 |
| 10498898 | Systems and methods for chatbot generation | Arnon Mazza, Avraham Faizakof, Amir Lev-Tov, Tamir Tapuhi | 2019-12-03 |
| 10455088 | Dialogue flow optimization and personalization | Tamir Tapuhi, Amir Lev-Tov, Avraham Faizakof, Yoni Lev | 2019-10-22 |
| 10446135 | System and method for semantically exploring concepts | Avraham Faizakof, Yoni Lev, Amir Lev-Tov | 2019-10-15 |
| 10382623 | Data-driven dialogue enabled self-help systems | Amir Lev-Tov, Tamir Tapuhi, Yoni Lev, Avraham Faizakof | 2019-08-13 |
| 10346785 | Multi-tenant based analytics for contact centers | Eric Tamblyn, Simon Wright, Christopher Connolly, Chad David Hendren, Arnaud Lejeune | 2019-07-09 |
| 10319366 | Predicting recognition quality of a phrase in automatic speech recognition systems | Amir Lev-Tov, Avraham Faizakof | 2019-06-11 |
| 10313521 | Automatic quality management of chat agents via chat bots | David Konig | 2019-06-04 |
| 10311859 | Material selection for language model customization in speech recognition for speech analytics | Amir Lev-Tov, Avraham Faizakof, Tamir Tapuhi | 2019-06-04 |
| 10290301 | Fast out-of-vocabulary search in automatic speech recognition systems | Amir Lev-Tov, Avraham Faizakof | 2019-05-14 |
| 10277744 | System and method for performance-based routing of interactions in a contact center | Herbert Willi Artur Ristock | 2019-04-30 |
| 10270908 | Visual interactive voice response system | Praphul Kumar, Scott Kolman, Andrea Friio | 2019-04-23 |
| 10186255 | Language model customization in speech recognition for speech analytics | Tamir Tapuhi, Amir Lev-Tov, Avraham Faizakof | 2019-01-22 |
| 10121116 | System and method for providing dynamic recommendations based on interactions in retail stores | Eric Tamblyn, Simon Wright, Christopher Connolly, Chad David Hendren, Arnaud Lejeune | 2018-11-06 |
| 10116799 | Enhancing work force management with speech analytics | Herbert Willi Artur Ristock, David Konig | 2018-10-30 |
| 10102491 | System and method for bridging online customer experience | Christopher Connolly, Chad David Hendren, Arnaud Lejeune, Eric Tamblyn, Simon Wright | 2018-10-16 |
| 10061867 | System and method for interactive multi-resolution topic detection and tracking | Yoni Lev, Avraham Faizakof, Amir Lev-Tov, Tamir Tapuhi | 2018-08-28 |
| 10061822 | System and method for discovering and exploring concepts and root causes of events | Amir Lev-Tov, Avraham Faizakof, David Ollinger | 2018-08-28 |
| 10015315 | Call center builder platform | Praphul Kumar, Ahmed Tewfik Bouzid, Ashish Thakkar, Leon Vymenets | 2018-07-03 |
| 9971764 | System and method for discovering and exploring concepts | Amir Lev-Tov, Avraham Faizakof, David Ollinger | 2018-05-15 |
| 9912815 | System and method for performance-based routing of interactions in a contact center | Herbert Willi Artur Ristock | 2018-03-06 |
| 9842586 | System and method for semantically exploring concepts | Avraham Faizakof, Yoni Lev, Amir Lev-Tov | 2017-12-12 |
| 9817813 | Generalized phrases in automatic speech recognition systems | Avraham Faizakof, Amir Lev-Tov, David Ollinger | 2017-11-14 |
| 9723151 | Optimized routing of interactions to contact center agents based on forecast agent availability and customer patience | Conor McGann, Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Gregory Jacob Duclos +2 more | 2017-08-01 |
| 9716792 | System and method for generating a network of contact center agents and customers for optimized routing of interactions | Conor McGann, Bharath Aravamudhan, Petr Makagon, Herbert Willi Artur Ristock, Gregory Jacob Duclos +2 more | 2017-07-25 |