Issued Patents All Time
Showing 26–50 of 115 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10257581 | Delivering in-home customer service via multiple channels | Joann J. Ordille | 2019-04-09 |
| 10216182 | Command and control of a robot by a contact center with third-party monitoring | George Erhart, Valentine C. Matula | 2019-02-26 |
| 10212587 | Authentication based on geo-location history | Jon Louis Bentley, George Erhart, Lawrence O'Gorman, Michael J. Sammon | 2019-02-19 |
| 10210472 | Contact center delivery in-building homing service | Valentine C. Matula, George Erhart | 2019-02-19 |
| 10203839 | Three-dimensional generalized space | Doree Duncan Seligmann, Ajita John, Michael J. Sammon | 2019-02-12 |
| 10198760 | Kiosk escalation | George Erhart, Valentine C. Matula | 2019-02-05 |
| 10135983 | On-call sharing of social media context and content | Reinhard Klemm | 2018-11-20 |
| 10134391 | System and method for dynamic ASR based on social media | George Erhart, Valentine C. Matula | 2018-11-20 |
| 10124491 | Operational parameters | George Erhart, Valentine C. Matula | 2018-11-13 |
| 10069973 | Agent-initiated automated co-browse | Valentine C. Matula, George Erhart | 2018-09-04 |
| 10040201 | Service robot communication systems and system self-configuration | Valentine C. Matula, George Erhart | 2018-08-07 |
| 10032137 | Communication systems for multi-source robot control | Valentine C. Matula, George Erhart | 2018-07-24 |
| 10003692 | System initiated dialog adjustment | Reinhard Klemm, Patrick Tendick, George Erhart, Wen-Hua Ju | 2018-06-19 |
| 9975243 | Movement and interaction verification | George Erhart, Valentine C. Matula | 2018-05-22 |
| 9965820 | Proxy-based reservation scheduling system | George Erhart, Valentine C. Matula, David S. Mohler | 2018-05-08 |
| 9894206 | On-topic monitor | George Erhart, Patrick Tendick, Wen-Hua Ju | 2018-02-13 |
| 9894201 | Ongoing text analysis to self-regulate network node allocations and contact center adjustments | Valentine C. Matula, George Erhart | 2018-02-13 |
| 9892743 | Security surveillance via three-dimensional audio space presentation | Doree Duncan Seligmann, Ajita John, Michael J. Sammon | 2018-02-13 |
| 9866696 | Skill change and routing correction | Valentine C. Matula, George Erhart | 2018-01-09 |
| 9838824 | Social media processing with three-dimensional audio | Doree Duncan Seligmann, Ajita John, Michael J. Sammon | 2017-12-05 |
| 9774825 | Automatic expansion and derivative tagging | Ajita John, Seamus Hayes, John Rix, Adrian Ryan, Samuel Fisher | 2017-09-26 |
| 9736675 | Virtual machine implementation of multiple use context executing on a communication device | George Erhart, Valentine C. Matula | 2017-08-15 |
| 9715492 | Unspoken sentiment | George Erhart, Lee Becker, Valentine C. Matula | 2017-07-25 |
| 9705926 | Security and retention tagging | Ajita John, Seamus Hayes, John Rix, Adrian Ryan, Samuel Fisher | 2017-07-11 |
| 9674363 | Establishing a social connection with a business during a conversation | Reinhard Klemm | 2017-06-06 |