Issued Patents All Time
Showing 76–100 of 115 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8978117 | Authentication frequency and challenge type based on environmental and physiological properties | Jon Louis Bentley, George Erhart, Lawrence O'Gorman, Michael J. Sammon | 2015-03-10 |
| 8964962 | Dialog reorder | George Erhart, Lee Becker, Valentine C. Matula | 2015-02-24 |
| 8918079 | Determining authentication challenge timing and type | Jon Louis Bentley, George Erhart, Lawrence O'Gorman, Michael J. Sammon | 2014-12-23 |
| 8867730 | Contact center trend analysis and process altering system and method | George Erhart, Valentine C. Matula | 2014-10-21 |
| 8837705 | Real-time probability based contact handling time | George Erhart, Valentine C. Matula | 2014-09-16 |
| 8824646 | Method and apparatus for intelligent processing of suspend and resume operations in a call center | George Erhart, Valentine C. Matula | 2014-09-02 |
| 8789136 | Securing a device based on atypical user behavior | George Erhart, Valentine C. Matula | 2014-07-22 |
| 8724796 | Estimation of expected value for remaining work time for contact center agents | George Erhart, Andrew D. Flockhart, Valentine C. Matula | 2014-05-13 |
| 8718622 | Pervasive contact center | George Erhart, Valentine C. Matula | 2014-05-06 |
| 8644487 | Routing of contacts based on predicted escalation time | George Erhart, Valentine C. Matula | 2014-02-04 |
| 8509419 | Computer and telephony integration | George Erhart, Venkatesh Krishnaswamy, Ravi Sethi, Valentine C. Matula | 2013-08-13 |
| 8494148 | Dynamic IVR dialog based on analytics data | George Erhart, Valentine C. Matula | 2013-07-23 |
| 8478826 | Conditioning responses to emotions of text communications | George Erhart, Valentine C. Matula | 2013-07-02 |
| 8437464 | Handling of a session initiation protocol-capable telecommunications terminal that is put on hold | George Erhart, Valentine C. Matula | 2013-05-07 |
| 8416944 | Servicing calls in call centers based on caller geo-location | George Erhart, Valentine C. Matula | 2013-04-09 |
| 8405484 | Monitoring responsive objects in vehicles | George Erhart, Valentine C. Matula | 2013-03-26 |
| 8364125 | Content delivery to a telecommunications terminal that is associated with a call in progress | George Erhart, Valentine C. Matula | 2013-01-29 |
| 8331550 | Social media language identification and routing | George Erhart, Valentine C. Matula | 2012-12-11 |
| 8306204 | Variable noise control threshold | George Erhart, Valentine C. Matula | 2012-11-06 |
| 8301619 | System and method for generating queries | George Erhart, Valentine C. Matula, Arzucan Ozgur | 2012-10-30 |
| 8244531 | Method of retaining a media stream without its private audio content | George Erhart, Valentine C. Matula, Lawrence O'Gorman | 2012-08-14 |
| 8238530 | Authenticating a user based on the user's ability to distinguish type-A from type-B sounds | George Erhart, Valentine C. Matula | 2012-08-07 |
| 8233028 | Dynamic visual background for call-center agents | George Erhart, Valentine C. Matula | 2012-07-31 |
| 8233610 | Assisting contact center agents and customers | George Erhart, Valentine C. Matula, Lawrence O'Gorman | 2012-07-31 |
| 8085927 | Interactive voice response system with prioritized call monitoring | George Erhart, Valentine C. Matula, Glen A. Taylor | 2011-12-27 |