| 9368111 |
System and method for targeted tuning of a speech recognition system |
Robert R. Bushey, Benjamin Knott |
2016-06-14 |
|
| 9350862 |
System and method for processing speech |
Robert R. Bushey, Benjamin Knott, Sarah Korth |
2016-05-24 |
|
| 9197752 |
Method for designing an automated speech recognition (ASR) interface for a customer call center |
Robert R. Bushey, Benjamin Knott |
2015-11-24 |
$41,043,000 |
| 9112972 |
System and method for processing speech |
Robert R. Bushey, Benjamin Knott, Sarah Korth |
2015-08-18 |
|
| 8761381 |
Method for designing an automated speech recognition (ASR) interface for a customer call center |
Robert R. Bushey, Benjamin Knott |
2014-06-24 |
$12,637,000 |
| 8751232 |
System and method for targeted tuning of a speech recognition system |
Robert R. Bushey, Benjamin Knott |
2014-06-10 |
$14,143,000 |
| 8737576 |
System, method and software for a speech-enabled call routing application using an action-object matrix |
Robert R. Bushey, Benjamin Knott |
2014-05-27 |
$11,115,000 |
| 8625773 |
System and method for analyzing automatic speech recognition performance data |
Scott H. Mills |
2014-01-07 |
$11,029,000 |
| 8571203 |
System and method for providing customer activities while in queue |
Benjamin Knott, Theodore Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller +1 more |
2013-10-29 |
$21,718,000 |
| 8527277 |
System and method for managing recognition errors in a multiple dialog state environment |
Robert R. Bushey, Benjamin Knott |
2013-09-03 |
$13,672,000 |
| 8498384 |
System, method and software for a speech-enabled call routing application using an action-object matrix |
Robert R. Bushey, Benjamin Knott |
2013-07-30 |
$27,029,000 |
| 8401851 |
System and method for targeted tuning of a speech recognition system |
Robert R. Bushey, Benjamin Knott |
2013-03-19 |
$21,777,000 |
| 8315360 |
Method for designing an automated speech recognition (ASR) interface for a customer call center |
Robert R. Bushey, Benjamin Knott |
2012-11-20 |
$24,650,000 |
| 8306192 |
System and method for processing speech |
Robert R. Bushey, Benjamin Knott, Sarah Korth |
2012-11-06 |
$17,949,000 |
| 8280013 |
System, method and software for a speech-enabled call routing application using an action-object matrix |
Robert R. Bushey, Benjamin Knott |
2012-10-02 |
$27,024,000 |
| 8229102 |
System and method for providing customer activities while in queue |
Benjamin Knott, Theodore Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller +1 more |
2012-07-24 |
$33,502,000 |
| 8175253 |
System and method for automated performance monitoring for a call servicing system |
Benjamin Knott, Robert R. Bushey |
2012-05-08 |
$22,484,000 |
| 8170196 |
Developing interactive call center agent personas |
Benjamin Knott, Robert R. Bushey, Stephanie Andrews |
2012-05-01 |
$32,721,000 |
| 8131524 |
Method and system for automating the creation of customer-centric interfaces |
Robert R. Bushey, Theodore Pasquale, Scott H. Mills, Benjamin Knott, Kurt M. Joseph |
2012-03-06 |
$19,610,000 |
| 8117030 |
System and method for analysis and adjustment of speech-enabled systems |
Robert R. Bushey, Benjamin Knott |
2012-02-14 |
$21,694,000 |
| 8112282 |
Evaluating prompt alternatives for speech-enabled applications |
Benjamin Knott, Robert R. Bushey |
2012-02-07 |
$27,462,000 |
| 8090080 |
Method and system for an automated departure strategy |
Hisao Chang |
2012-01-03 |
$16,389,000 |
| 7983412 |
System and method for automating handling of slamming and cramming complaints |
Kurt M. Joseph, Robert R. Bushey, Benjamin Knott |
2011-07-19 |
$14,173,000 |
| 7966176 |
System and method for independently recognizing and selecting actions and objects in a speech recognition system |
Robert R. Bushey, Michael Sabourin, Carl Potvin, Benjamin Knott |
2011-06-21 |
$24,030,000 |
| 7936861 |
Announcement system and method of use |
Benjamin Knott, Kurt M. Joseph, Robert R. Bushey |
2011-05-03 |
$34,928,000 |