Issued Patents All Time
Showing 25 most recent of 63 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9368111 | System and method for targeted tuning of a speech recognition system | Robert R. Bushey, Benjamin Knott | 2016-06-14 |
| 9350862 | System and method for processing speech | Robert R. Bushey, Benjamin Knott, Sarah Korth | 2016-05-24 |
| 9197752 | Method for designing an automated speech recognition (ASR) interface for a customer call center | Robert R. Bushey, Benjamin Knott | 2015-11-24 |
| 9112972 | System and method for processing speech | Robert R. Bushey, Benjamin Knott, Sarah Korth | 2015-08-18 |
| 8761381 | Method for designing an automated speech recognition (ASR) interface for a customer call center | Robert R. Bushey, Benjamin Knott | 2014-06-24 |
| 8751232 | System and method for targeted tuning of a speech recognition system | Robert R. Bushey, Benjamin Knott | 2014-06-10 |
| 8737576 | System, method and software for a speech-enabled call routing application using an action-object matrix | Robert R. Bushey, Benjamin Knott | 2014-05-27 |
| 8625773 | System and method for analyzing automatic speech recognition performance data | Scott H. Mills | 2014-01-07 |
| 8571203 | System and method for providing customer activities while in queue | Benjamin Knott, Theodore Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller +1 more | 2013-10-29 |
| 8527277 | System and method for managing recognition errors in a multiple dialog state environment | Robert R. Bushey, Benjamin Knott | 2013-09-03 |
| 8498384 | System, method and software for a speech-enabled call routing application using an action-object matrix | Robert R. Bushey, Benjamin Knott | 2013-07-30 |
| 8401851 | System and method for targeted tuning of a speech recognition system | Robert R. Bushey, Benjamin Knott | 2013-03-19 |
| 8315360 | Method for designing an automated speech recognition (ASR) interface for a customer call center | Robert R. Bushey, Benjamin Knott | 2012-11-20 |
| 8306192 | System and method for processing speech | Robert R. Bushey, Benjamin Knott, Sarah Korth | 2012-11-06 |
| 8280013 | System, method and software for a speech-enabled call routing application using an action-object matrix | Robert R. Bushey, Benjamin Knott | 2012-10-02 |
| 8229102 | System and method for providing customer activities while in queue | Benjamin Knott, Theodore Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller +1 more | 2012-07-24 |
| 8175253 | System and method for automated performance monitoring for a call servicing system | Benjamin Knott, Robert R. Bushey | 2012-05-08 |
| 8170196 | Developing interactive call center agent personas | Benjamin Knott, Robert R. Bushey, Stephanie Andrews | 2012-05-01 |
| 8131524 | Method and system for automating the creation of customer-centric interfaces | Robert R. Bushey, Theodore Pasquale, Scott H. Mills, Benjamin Knott, Kurt M. Joseph | 2012-03-06 |
| 8117030 | System and method for analysis and adjustment of speech-enabled systems | Robert R. Bushey, Benjamin Knott | 2012-02-14 |
| 8112282 | Evaluating prompt alternatives for speech-enabled applications | Benjamin Knott, Robert R. Bushey | 2012-02-07 |
| 8090080 | Method and system for an automated departure strategy | Hisao Chang | 2012-01-03 |
| 7983412 | System and method for automating handling of slamming and cramming complaints | Kurt M. Joseph, Robert R. Bushey, Benjamin Knott | 2011-07-19 |
| 7966176 | System and method for independently recognizing and selecting actions and objects in a speech recognition system | Robert R. Bushey, Michael Sabourin, Carl Potvin, Benjamin Knott | 2011-06-21 |
| 7936861 | Announcement system and method of use | Benjamin Knott, Kurt M. Joseph, Robert R. Bushey | 2011-05-03 |