Issued Patents All Time
Showing 26–50 of 63 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7912201 | Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog | Robert R. Bushey, Hisao Chang | 2011-03-22 |
| 7907719 | Customer-centric interface and method of designing an interface | Robert R. Bushey, Gregory W. Liddell, Theodore Pasquale | 2011-03-15 |
| 7724889 | System and method for utilizing confidence levels in automated call routing | Robert R. Bushey, Benjamin Knott | 2010-05-25 |
| 7720203 | System and method for processing speech | Robert R. Bushey, Benjamin Knott, Sarah Korth | 2010-05-18 |
| 7653549 | System and method for facilitating call routing using speech recognition | Benjamin Knott, Robert R. Bushey | 2010-01-26 |
| 7627096 | System and method for independently recognizing and selecting actions and objects in a speech recognition system | Robert R. Bushey, Michael Sabourin, Carl Potvin, Benjamin Knott | 2009-12-01 |
| 7580837 | System and method for targeted tuning module of a speech recognition system | Robert R. Bushey, Benjamin Knott | 2009-08-25 |
| 7551723 | System and method for the automated analysis of performance data | Scott H. Mills, Kurt M. Joseph, Theodore Pasquale, Robert R. Bushey, Benjamin Knott | 2009-06-23 |
| 7512545 | Method, software and system for developing interactive call center agent personas | Benjamin Knott, Robert R. Bushey, Stephanie Andrews | 2009-03-31 |
| 7502742 | Method and system for voice recognition menu navigation | Benjamin Knott, Robert R. Bushey, Tracy Leigh Smart | 2009-03-10 |
| 7460650 | Method for designing an automated speech recognition (ASR) interface for a customer call center | Robert R. Bushey, Benjamin Knott | 2008-12-02 |
| 7450698 | System and method of utilizing a hybrid semantic model for speech recognition | Robert R. Bushey, Benjamin Knott | 2008-11-11 |
| 7443960 | Method and system for an automated departure strategy | Hisao Chang | 2008-10-28 |
| 7418095 | System and method for providing caller activities while in queue | Benjamin Knott, Theodore Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller +1 more | 2008-08-26 |
| 7415101 | System, method and software for a speech-enabled call routing application using an action-object matrix | Robert R. Bushey, Benjamin Knott | 2008-08-19 |
| 7383170 | System and method for analyzing automatic speech recognition performance data | Scott H. Mills | 2008-06-03 |
| 7379537 | Method and system for automating the creation of customer-centric interfaces | Robert R. Bushey, Theodore Pasquale, Scott H. Mills, Benjamin Knott, Kurt M. Joseph | 2008-05-27 |
| 7272222 | System and method for processing complaints | Kurt M. Joseph, Robert R. Bushey, Benjamin Knott | 2007-09-18 |
| 7246062 | Method and system for voice recognition menu navigation with error prevention and recovery | Benjamin Knott, Robert R. Bushey, Tracy Leigh Smart | 2007-07-17 |
| 7242751 | System and method for speech recognition-enabled automatic call routing | Robert R. Bushey, Benjamin Knott, Sarah Korth | 2007-07-10 |
| 7232179 | Modular day/sleeper cab and interface therefor | Nikolaus G. Racz, David Adams, Martin Luckhaus, Linton Myers | 2007-06-19 |
| 7224790 | Method to identify and categorize customer's goals and behaviors within a customer service center environment | Robert R. Bushey, Jennifer M. Mauney | 2007-05-29 |
| 7146383 | Method and system for an automated disambiguation | Hisao Chang, Sueping Ginny Ying | 2006-12-05 |
| 7139369 | Interface and method of designing an interface | Robert R. Bushey, Theodore Pasquale | 2006-11-21 |
| 7136476 | Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog | Robert R. Bushey, Hisao Chang | 2006-11-14 |