Issued Patents All Time
Showing 25 most recent of 79 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9368111 | System and method for targeted tuning of a speech recognition system | Robert R. Bushey, John M. Martin | 2016-06-14 |
| 9350862 | System and method for processing speech | Robert R. Bushey, John M. Martin, Sarah Korth | 2016-05-24 |
| 9197752 | Method for designing an automated speech recognition (ASR) interface for a customer call center | Robert R. Bushey, John M. Martin | 2015-11-24 |
| 9112972 | System and method for processing speech | Robert R. Bushey, John M. Martin, Sarah Korth | 2015-08-18 |
| 9088652 | System and method for speech-enabled call routing | Robert R. Bushey, Sarah Korth | 2015-07-21 |
| 8976942 | Method, system and software for implementing an automated call routing application in a speech enabled call center environment | Robert R. Bushey, Marc Goldstein, Sarah Korth | 2015-03-10 |
| 8879714 | System and method of determining call treatment of repeat calls | Robert R. Bushey, Sarah Korth | 2014-11-04 |
| 8824659 | System and method for speech-enabled call routing | Robert R. Bushey, Sarah Korth | 2014-09-02 |
| 8761381 | Method for designing an automated speech recognition (ASR) interface for a customer call center | Robert R. Bushey, John M. Martin | 2014-06-24 |
| 8751232 | System and method for targeted tuning of a speech recognition system | Robert R. Bushey, John M. Martin | 2014-06-10 |
| 8737576 | System, method and software for a speech-enabled call routing application using an action-object matrix | Robert R. Bushey, John M. Martin | 2014-05-27 |
| 8666741 | System and method for remote speech recognition | Douglas F. Reynolds, Robert R. Bushey | 2014-03-04 |
| 8650130 | System and method for automated customer feedback | Theodore Pasquale, Robert R. Bushey | 2014-02-11 |
| 8619966 | Call routing system and method of using the same | Robert R. Bushey, Sarah Korth | 2013-12-31 |
| 8571203 | System and method for providing customer activities while in queue | Theodore Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller, Robert R. Bushey +1 more | 2013-10-29 |
| 8527277 | System and method for managing recognition errors in a multiple dialog state environment | Robert R. Bushey, John M. Martin | 2013-09-03 |
| 8526577 | System and method to access content from a speech-enabled automated system | Julie A. Idler, Robert R. Bushey | 2013-09-03 |
| 8503662 | System and method for speech-enabled call routing | Robert R. Bushey, Sarah Korth | 2013-08-06 |
| 8498384 | System, method and software for a speech-enabled call routing application using an action-object matrix | Robert R. Bushey, John M. Martin | 2013-07-30 |
| 8401851 | System and method for targeted tuning of a speech recognition system | Robert R. Bushey, John M. Martin | 2013-03-19 |
| 8325884 | Method, system and software for implementing an automated call routing application in a speech enabled call center environment | Robert R. Bushey, Marc Goldstein, Sarah Korth | 2012-12-04 |
| 8315360 | Method for designing an automated speech recognition (ASR) interface for a customer call center | Robert R. Bushey, John M. Martin | 2012-11-20 |
| 8306192 | System and method for processing speech | Robert R. Bushey, John M. Martin, Sarah Korth | 2012-11-06 |
| 8295469 | System and method of determining call treatment of repeat calls | Robert R. Bushey, Sarah Korth | 2012-10-23 |
| 8280013 | System, method and software for a speech-enabled call routing application using an action-object matrix | Robert R. Bushey, John M. Martin | 2012-10-02 |