Issued Patents All Time
Showing 26–50 of 79 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8280013 | System, method and software for a speech-enabled call routing application using an action-object matrix | Robert R. Bushey, John M. Martin | 2012-10-02 |
| 8229102 | System and method for providing customer activities while in queue | Theodore Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller, Robert R. Bushey +1 more | 2012-07-24 |
| 8218754 | System, method and software for transitioning between speech-enabled applications using action-object matrices | Theodore Pasquale, Kurt M. Joseph, Robert R. Bushey | 2012-07-10 |
| 8175253 | System and method for automated performance monitoring for a call servicing system | Robert R. Bushey, John M. Martin | 2012-05-08 |
| 8170196 | Developing interactive call center agent personas | Robert R. Bushey, John M. Martin, Stephanie Andrews | 2012-05-01 |
| 8165281 | Method and system for mapping caller information to call center agent transactions | Kurt M. Joseph, Theodore Pasquale, Robert R. Bushey | 2012-04-24 |
| 8131524 | Method and system for automating the creation of customer-centric interfaces | Robert R. Bushey, Theodore Pasquale, Scott H. Mills, John M. Martin, Kurt M. Joseph | 2012-03-06 |
| 8130936 | System and method for on hold caller-controlled activities and entertainment | Philip Kortum, Robert R. Bushey | 2012-03-06 |
| 8117030 | System and method for analysis and adjustment of speech-enabled systems | Robert R. Bushey, John M. Martin | 2012-02-14 |
| 8112282 | Evaluating prompt alternatives for speech-enabled applications | Robert R. Bushey, John M. Martin | 2012-02-07 |
| 7983412 | System and method for automating handling of slamming and cramming complaints | Kurt M. Joseph, Robert R. Bushey, John M. Martin | 2011-07-19 |
| 7966176 | System and method for independently recognizing and selecting actions and objects in a speech recognition system | Robert R. Bushey, Michael Sabourin, Carl Potvin, John M. Martin | 2011-06-21 |
| 7936861 | Announcement system and method of use | Kurt M. Joseph, Robert R. Bushey, John M. Martin | 2011-05-03 |
| 7933399 | System and method for utilizing virtual agents in an interactive voice response application | Philip Kortum | 2011-04-26 |
| 7877265 | System and method for automated customer feedback | Theodore Pasquale, Robert R. Bushey | 2011-01-25 |
| 7870593 | DSL video service with storage | Bruce Edward Stuckman, Michael Grannan, Robert R. Bushey, Russell W. White, David Patron | 2011-01-11 |
| 7864942 | System and method for routing calls | Robert R. Bushey, Sarah Korth | 2011-01-04 |
| 7751552 | Intelligently routing customer communications | Robert R. Bushey | 2010-07-06 |
| 7751551 | System and method for speech-enabled call routing | Robert R. Bushey, Sarah Korth | 2010-07-06 |
| 7724889 | System and method for utilizing confidence levels in automated call routing | Robert R. Bushey, John M. Martin | 2010-05-25 |
| 7720203 | System and method for processing speech | Robert R. Bushey, John M. Martin, Sarah Korth | 2010-05-18 |
| 7657020 | Call routing system and method of using the same | Robert R. Bushey, Sarah Korth | 2010-02-02 |
| 7653549 | System and method for facilitating call routing using speech recognition | Robert R. Bushey, John M. Martin | 2010-01-26 |
| 7636432 | System and method of determining call treatment of repeat calls | Robert R. Bushey, Sarah Korth | 2009-12-22 |
| 7627096 | System and method for independently recognizing and selecting actions and objects in a speech recognition system | Robert R. Bushey, Michael Sabourin, Carl Potvin, John M. Martin | 2009-12-01 |