Issued Patents All Time
Showing 51–75 of 79 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7623632 | Method, system and software for implementing an automated call routing application in a speech enabled call center environment | Robert R. Bushey, Marc Goldstein, Sarah Korth | 2009-11-24 |
| 7620159 | System, method and software for transitioning between speech-enabled applications using action-object matrices | Theodore Pasquale, Kurt M. Joseph, Robert R. Bushey | 2009-11-17 |
| 7580837 | System and method for targeted tuning module of a speech recognition system | Robert R. Bushey, John M. Martin | 2009-08-25 |
| 7568149 | Method and system for controlling the operation of hyperlinks | Gregory Edwards | 2009-07-28 |
| 7551723 | System and method for the automated analysis of performance data | Scott H. Mills, Kurt M. Joseph, Theodore Pasquale, Robert R. Bushey, John M. Martin | 2009-06-23 |
| 7512545 | Method, software and system for developing interactive call center agent personas | Robert R. Bushey, John M. Martin, Stephanie Andrews | 2009-03-31 |
| 7502742 | Method and system for voice recognition menu navigation | John M. Martin, Robert R. Bushey, Tracy Leigh Smart | 2009-03-10 |
| 7460650 | Method for designing an automated speech recognition (ASR) interface for a customer call center | Robert R. Bushey, John M. Martin | 2008-12-02 |
| 7450698 | System and method of utilizing a hybrid semantic model for speech recognition | Robert R. Bushey, John M. Martin | 2008-11-11 |
| 7421389 | System and method for remote speech recognition | Douglas F. Reynolds, Robert R. Bushey | 2008-09-02 |
| 7418095 | System and method for providing caller activities while in queue | Theodore Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller, Robert R. Bushey +1 more | 2008-08-26 |
| 7418093 | Method for evaluating customer call center system designs | Robert R. Bushey | 2008-08-26 |
| 7415101 | System, method and software for a speech-enabled call routing application using an action-object matrix | Robert R. Bushey, John M. Martin | 2008-08-19 |
| 7379537 | Method and system for automating the creation of customer-centric interfaces | Robert R. Bushey, Theodore Pasquale, Scott H. Mills, John M. Martin, Kurt M. Joseph | 2008-05-27 |
| 7272222 | System and method for processing complaints | Kurt M. Joseph, Robert R. Bushey, John M. Martin | 2007-09-18 |
| 7249321 | System and method for selection of a voice user interface dialogue | Robert R. Bushey, Theodore Pasquale | 2007-07-24 |
| 7246062 | Method and system for voice recognition menu navigation with error prevention and recovery | John M. Martin, Robert R. Bushey, Tracy Leigh Smart | 2007-07-17 |
| 7242751 | System and method for speech recognition-enabled automatic call routing | Robert R. Bushey, John M. Martin, Sarah Korth | 2007-07-10 |
| 7174011 | Telephone call center with method for providing customer with wait time updates | Philip Kortum, Randolph G. Bias, Robert R. Bushey | 2007-02-06 |
| 7170992 | Method for evaluating customer call center system designs | Robert R. Bushey | 2007-01-30 |
| 7131117 | Method and system for automating the analysis of word frequencies | Scott H. Mills, Kurt M. Joseph, Robert R. Bushey, John M. Martin, Theodore Pasquale | 2006-10-31 |
| 7110949 | System and method for analysis and adjustment of speech-enabled systems | Robert R. Bushey, John M. Martin | 2006-09-19 |
| 7080323 | Dynamic and adaptable system and method for selecting a user interface dialogue model | Robert R. Bushey | 2006-07-18 |
| 7043435 | System and method for optimizing prompts for speech-enabled applications | Robert R. Bushey, John M. Martin | 2006-05-09 |
| 7027586 | Intelligently routing customer communications | Robert R. Bushey | 2006-04-11 |