| 9729719 |
System and method of automated order status retrieval |
— |
2017-08-08 |
$47,664,000 |
| 9368111 |
System and method for targeted tuning of a speech recognition system |
Benjamin Knott, John M. Martin |
2016-06-14 |
|
| 9350862 |
System and method for processing speech |
Benjamin Knott, John M. Martin, Sarah Korth |
2016-05-24 |
|
| 9197752 |
Method for designing an automated speech recognition (ASR) interface for a customer call center |
Benjamin Knott, John M. Martin |
2015-11-24 |
$41,043,000 |
| 9112972 |
System and method for processing speech |
Benjamin Knott, John M. Martin, Sarah Korth |
2015-08-18 |
|
| 9088657 |
System and method of automated order status retrieval |
— |
2015-07-21 |
$31,427,000 |
| 9088652 |
System and method for speech-enabled call routing |
Benjamin Knott, Sarah Korth |
2015-07-21 |
$31,427,000 |
| 8976942 |
Method, system and software for implementing an automated call routing application in a speech enabled call center environment |
Benjamin Knott, Marc Goldstein, Sarah Korth |
2015-03-10 |
$27,764,000 |
| 8879714 |
System and method of determining call treatment of repeat calls |
Benjamin Knott, Sarah Korth |
2014-11-04 |
$17,948,000 |
| 8824659 |
System and method for speech-enabled call routing |
Benjamin Knott, Sarah Korth |
2014-09-02 |
$13,533,000 |
| 8761381 |
Method for designing an automated speech recognition (ASR) interface for a customer call center |
Benjamin Knott, John M. Martin |
2014-06-24 |
$12,637,000 |
| 8751232 |
System and method for targeted tuning of a speech recognition system |
Benjamin Knott, John M. Martin |
2014-06-10 |
$14,143,000 |
| 8737576 |
System, method and software for a speech-enabled call routing application using an action-object matrix |
John M. Martin, Benjamin Knott |
2014-05-27 |
$11,115,000 |
| 8731165 |
System and method of automated order status retrieval |
— |
2014-05-20 |
$12,696,000 |
| 8666741 |
System and method for remote speech recognition |
Douglas F. Reynolds, Benjamin Knott |
2014-03-04 |
|
| 8650130 |
System and method for automated customer feedback |
Theodore Pasquale, Benjamin Knott |
2014-02-11 |
$21,405,000 |
| 8619966 |
Call routing system and method of using the same |
Sarah Korth, Benjamin Knott |
2013-12-31 |
$11,344,000 |
| 8571203 |
System and method for providing customer activities while in queue |
Benjamin Knott, Theodore Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller +1 more |
2013-10-29 |
$21,718,000 |
| 8527277 |
System and method for managing recognition errors in a multiple dialog state environment |
John M. Martin, Benjamin Knott |
2013-09-03 |
$13,672,000 |
| 8526577 |
System and method to access content from a speech-enabled automated system |
Julie A. Idler, Benjamin Knott |
2013-09-03 |
$13,672,000 |
| 8503662 |
System and method for speech-enabled call routing |
Benjamin Knott, Sarah Korth |
2013-08-06 |
$13,144,000 |
| 8503641 |
System and method of automated order status retrieval |
— |
2013-08-06 |
$13,144,000 |
| 8498384 |
System, method and software for a speech-enabled call routing application using an action-object matrix |
John M. Martin, Benjamin Knott |
2013-07-30 |
$27,029,000 |
| 8401851 |
System and method for targeted tuning of a speech recognition system |
Benjamin Knott, John M. Martin |
2013-03-19 |
$21,777,000 |
| 8325884 |
Method, system and software for implementing an automated call routing application in a speech enabled call center environment |
Benjamin Knott, Marc Goldstein, Sarah Korth |
2012-12-04 |
$36,505,000 |