Issued Patents All Time
Showing 26–50 of 105 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8315360 | Method for designing an automated speech recognition (ASR) interface for a customer call center | Benjamin Knott, John M. Martin | 2012-11-20 |
| 8306192 | System and method for processing speech | Benjamin Knott, John M. Martin, Sarah Korth | 2012-11-06 |
| 8295469 | System and method of determining call treatment of repeat calls | Benjamin Knott, Sarah Korth | 2012-10-23 |
| 8280030 | Call routing system and method of using the same | Sarah Korth, Benjamin Knott | 2012-10-02 |
| 8280013 | System, method and software for a speech-enabled call routing application using an action-object matrix | John M. Martin, Benjamin Knott | 2012-10-02 |
| 8229102 | System and method for providing customer activities while in queue | Benjamin Knott, Theodore Pasquale, Kurt M. Joseph, Scott H. Mills, James T. Miller +1 more | 2012-07-24 |
| 8218754 | System, method and software for transitioning between speech-enabled applications using action-object matrices | Theodore Pasquale, Benjamin Knott, Kurt M. Joseph | 2012-07-10 |
| 8175253 | System and method for automated performance monitoring for a call servicing system | Benjamin Knott, John M. Martin | 2012-05-08 |
| 8170196 | Developing interactive call center agent personas | Benjamin Knott, John M. Martin, Stephanie Andrews | 2012-05-01 |
| 8165281 | Method and system for mapping caller information to call center agent transactions | Kurt M. Joseph, Theodore Pasquale, Benjamin Knott | 2012-04-24 |
| 8131524 | Method and system for automating the creation of customer-centric interfaces | Theodore Pasquale, Scott H. Mills, John M. Martin, Benjamin Knott, Kurt M. Joseph | 2012-03-06 |
| 8130936 | System and method for on hold caller-controlled activities and entertainment | Philip Kortum, Benjamin Knott | 2012-03-06 |
| 8117030 | System and method for analysis and adjustment of speech-enabled systems | Benjamin Knott, John M. Martin | 2012-02-14 |
| 8112282 | Evaluating prompt alternatives for speech-enabled applications | Benjamin Knott, John M. Martin | 2012-02-07 |
| 8103961 | Method for integrating user models to interface design | Thomas Deelman, Jennifer M. Mauney | 2012-01-24 |
| 8036348 | Sequential presentation of long instructions in an interactive voice response system | Philip Kortum | 2011-10-11 |
| 8005204 | Call routing system and method of using the same | Sarah Korth | 2011-08-23 |
| 7983412 | System and method for automating handling of slamming and cramming complaints | Kurt M. Joseph, Benjamin Knott, John M. Martin | 2011-07-19 |
| 7966176 | System and method for independently recognizing and selecting actions and objects in a speech recognition system | Michael Sabourin, Carl Potvin, Benjamin Knott, John M. Martin | 2011-06-21 |
| 7936861 | Announcement system and method of use | Benjamin Knott, Kurt M. Joseph, John M. Martin | 2011-05-03 |
| 7912201 | Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog | John M. Martin, Hisao Chang | 2011-03-22 |
| 7907719 | Customer-centric interface and method of designing an interface | Gregory W. Liddell, John M. Martin, Theodore Pasquale | 2011-03-15 |
| 7877265 | System and method for automated customer feedback | Theodore Pasquale, Benjamin Knott | 2011-01-25 |
| 7870593 | DSL video service with storage | Bruce Edward Stuckman, Michael Grannan, Russell W. White, Benjamin Knott, David Patron | 2011-01-11 |
| 7864942 | System and method for routing calls | Benjamin Knott, Sarah Korth | 2011-01-04 |