Issued Patents All Time
Showing 76–100 of 105 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7305070 | Sequential presentation of long instructions in an interactive voice response system | Philip Kortum | 2007-12-04 |
| 7272222 | System and method for processing complaints | Kurt M. Joseph, Benjamin Knott, John M. Martin | 2007-09-18 |
| 7249321 | System and method for selection of a voice user interface dialogue | Benjamin Knott, Theodore Pasquale | 2007-07-24 |
| 7246062 | Method and system for voice recognition menu navigation with error prevention and recovery | Benjamin Knott, John M. Martin, Tracy Leigh Smart | 2007-07-17 |
| 7242751 | System and method for speech recognition-enabled automatic call routing | Benjamin Knott, John M. Martin, Sarah Korth | 2007-07-10 |
| 7224790 | Method to identify and categorize customer's goals and behaviors within a customer service center environment | John M. Martin, Jennifer M. Mauney | 2007-05-29 |
| 7174011 | Telephone call center with method for providing customer with wait time updates | Philip Kortum, Benjamin Knott, Randolph G. Bias | 2007-02-06 |
| 7170992 | Method for evaluating customer call center system designs | Benjamin Knott | 2007-01-30 |
| 7139369 | Interface and method of designing an interface | John M. Martin, Theodore Pasquale | 2006-11-21 |
| 7136476 | Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog | John M. Martin, Hisao Chang | 2006-11-14 |
| 7131117 | Method and system for automating the analysis of word frequencies | Scott H. Mills, Kurt M. Joseph, John M. Martin, Benjamin Knott, Theodore Pasquale | 2006-10-31 |
| 7120244 | Call routing from manual to automated dialog of interactive voice response system | Kurt M. Joseph, Aaron Bangor | 2006-10-10 |
| 7110949 | System and method for analysis and adjustment of speech-enabled systems | Benjamin Knott, John M. Martin | 2006-09-19 |
| 7086007 | Method for integrating user models to interface design | Thomas Deelman, Jennifer M. Mauney | 2006-08-01 |
| 7080323 | Dynamic and adaptable system and method for selecting a user interface dialogue model | Benjamin Knott | 2006-07-18 |
| 7076049 | Method of designing a telecommunications call center interface | Gregory W. Liddell, John M. Martin, Theodore Pasquale | 2006-07-11 |
| 7065201 | Telephone call processing in an interactive voice response call management system | Yanira Marbella Bowen, Ruth Elaine Lawrence, John M. Martin, Denise Quackenbush, Rachel Simon | 2006-06-20 |
| 7050560 | Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog | John M. Martin, Hisao Chang | 2006-05-23 |
| 7043435 | System and method for optimizing prompts for speech-enabled applications | Benjamin Knott, John M. Martin | 2006-05-09 |
| 7027586 | Intelligently routing customer communications | Benjamin Knott | 2006-04-11 |
| 6853966 | Method for categorizing, describing and modeling types of system users | Jennifer M. Mauney | 2005-02-08 |
| 6853722 | System and method for automating customer slamming and cramming complaints | Kurt M. Joseph, Benjamin Knott, John M. Martin | 2005-02-08 |
| 6847711 | Method for evaluating customer call center system designs | Benjamin Knott | 2005-01-25 |
| 6842504 | System and method for the automated analysis of performance data | Scott H. Mills, Kurt M. Joseph, Theodore Pasquale, John M. Martin, Benjamin Knott | 2005-01-11 |
| 6807274 | Call routing from manual to automated dialog of interactive voice response system | Kurt M. Joseph, Aaron Bangor | 2004-10-19 |